Customer Implementation Engineer - Watershed

We are seeking a technically strong implementation engineer to join our Technical Watershed product team, with customer-facing support and services responsibilities. This role is for a tech-savvy person who will be responsible for using data and code to drive customer success with data-driven Watershed solutions, bridging the gap between their data challenges and Watershed’s platform capabilities.

You must be an outgoing, excellent communicator who understands the importance of providing exceptional client support and is great at handling details.

This role is fully remote — open to candidates based in the US or UK. Remote candidates may need to accommodate occasional client meetings during core business hours across US/UK time zones.

This position will involve customer calls where most of the customers are based in North America and those customer calls will be during the US business day. Therefore the preferred working hours are to cover the majority of the US business day. Should the need arise, the candidate should be willing to travel Internationally to the United States for client implementations, team onsites, and training.

This position reports into the Technical Watershed team.

Please note working hours are 12pm - 8pm UK time

Key Responsibilities

• Client Implementation: Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
• Data Pipelines & Integrations: Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
• Reporting & Analysis: Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
• Consulting & Best Practices: Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
• Technical Support & Troubleshooting: Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
• Automation and Deployment: Automate repetitive technical workflows to improve efficiency for both clients and the team. Develop automation and deployment workflows using CI/CD tools, i.e Jenkins.
• Core Product Contributions: Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
• Client Relationships: Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
• Training: Train clients on how to use Watershed effectively.

Familiarity with corporate learning ecosystems is a huge plus — but not a requirement.

REQUIREMENTS & EXPERIENCE

• 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools.
• 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
• Demonstrated ability to build and maintain data pipelines and system integrations.
• Ability to understand client challenges and translate them into actionable technical solutions.
• Experience with learning data, xAPI, SCORM, and JSON are a plus.
• Excellent communication, documentation, problem-solving, and analytical skills.
• A strong sense of ownership, responsibility, and initiative.
• Flexibility to balance multiple assignments in a fast-paced environment.
• The ability to work independently, yet function as an integral part of a team.
• Proficiency in SQL and MySQL database.
• Experience with Python and Java development.
• Familiarity with Jenkins and CI/CD automation.

ABOUT WATERSHED

Watershed is a world leading Learning Analytics Platform, helping organizations prove the impact of their learning and training programs. Watershed reports into PeopleFluent, a division of Learning Technologies Group.

About Learning Technologies Group

Learning Technologies Group is a global portfolio of specialist businesses focused on learning technology, talent capability, digital learning, and workforce performance solutions.

Operating across multiple brands, countries, and delivery models, LTG combines software capability, consulting expertise, and managed services to help organisations improve performance, accelerate change, and unlock workforce potential.

As part of the wider Group structure, LTG operates with distinct commercial priorities and leadership requirements while aligning to broader enterprise governance and strategic direction.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.