IT Support Engineer
About the job
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Graduate with IT Training and Certifications in Hardware and Networking
- Min. 6-8 years of experience in similar role
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Rigorous and respectful of process. Strong attention to details.
- Strong time management skills with the ability for multitasking
- Information Security and operational oriented mind-set
- Team Spirit
- Customer focus
- Autonomous and self-organized
- Analysis and synthesis skills
- Drafting quality
- Communication and oral expression (English)
About the company
Assystem provides engineering services for complex projects, covering design, construction, supervision, commissioning, and operation, with a strong focus on the nuclear and energy sectors. Its approach combines multidisciplinary engineering teams and project-management capabilities to move projects from initial concept through to operation. The company differentiates itself through a long track record, strategic acquisitions (including Alphatem in 1995 and Mactech Energy Group in 2025) and an early public offering in 2013, which have expanded its capabilities and market reach in the energy and nuclear fields. Its goal is to be a leading, reliable partner for clients by delivering end-to-end engineering services and helping them meet safety, performance, and regulatory requirements across the project lifecycle.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Paris, France
Founded
1966
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Simplify's Take
What believers are saying
- H1 2026 revenue grew 2.5% organically; nuclear grew 8.0%.
- France delivered 4.2% organic growth on new-builds, fuel cycle, and digitalisation.
- UK momentum accelerated after April 2026 SMR, CPS2, and MoD framework wins.
What critics are saying
- Nuclear concentration leaves Assystem exposed if French EPR2 schedules slip beyond 2027.
- H1 2026 international revenue fell from currency hits and project endings in India.
- Rolls-Royce SMR still needs FID, regulatory clearance, and site decisions before revenue scales.
What makes ASSYSTEM unique
- Assystem derived 81% of H1 2026 revenue from nuclear engineering.
- April 2026 UK wins placed Assystem on CPS2 and MoD delivery frameworks.
- January 2025 Mactech Energy Group deepened Assystem's UK nuclear construction capabilities.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays
- Hybrid Work Options
- 401(k) Retirement Plan
- Wellness Program
- Mental Health Support