Emergency Department Care Navigator

Additional Information About the Role

The Emergency Department Care Navigator partners with ED physicians, case management, social work, primary care, and post-acute providers to help patients access the most appropriate level of care, reduce avoidable admissions, and support safe transitions from the Emergency Department. Responsibilities include patient assessment, care coordination, referrals, and discharge planning.

This position is based on-site at Missouri Baptist Medical Center and works Monday-Friday, 10:00 a.m.-6:00 p.m. Limited remote work may be available after on-boarding. Previous experience in case management, care coordination, discharge planning, utilization management, and Epic is preferred.

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

BJC Medical Group practices serve their community by providing the highest level of quality care to their diverse patient populations.

Preferred Qualifications

Role Purpose

The Ambulatory Care Manager (RN) provides clinical care management services to identified eligible patients, coordinating care to obtain desired health outcomes, improving self-care abilities, and decreasing the unnecessary cost of care. This position performs standardized comprehensive needs assessment, identifying and addressing barriers to care and aligning patients with available benefits and resources. This position also collaborates with the patient, the provider and the care team to develop and implement a plan of care to ensure medically appropriate cost-effective care.

Responsibilities

Utilize Motivational Interviewing techniques as a patient-centered approach to activate patients in self-management of their chronic conditions with the goal of improved symptom management and interruption of a negative disease trajectory.

Identify, enroll and manage patients per established protocols and maintain a caseload according to department policies for Care Management Programs.

Collaborate with PCPs and Specialists to develop and implement care plans to maximize healthcare outcomes and facilitate wellness with periodic review and update according to department protocols.

Perform medication reconciliation, provide disease specific education and teach-back to ensure patient understanding and ability to adhere to medical regimen.

Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization (right care, right place, right time).

Minimum Requirements

Education

Associate's Degree

- Nursing

Experience

2-5 years

Licenses & Certifications

RN

Preferred Requirements

Education

Bachelor's Degree

- Nursing
Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer