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TSC

TSC

Global CX agency building customer journeys

Aviation Maintenance Crew Chief

Full-Time
No salary listed
Mid
Bachelor's
Sierra Vista, AZ, USA
In Person

Travel and deployment of 10–25% may be required, sometimes on relatively short notice.

No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required

About the job

Requirements
  • A High School Diploma or GED is required.
  • The candidate must have knowledge and experience with Group 3–5 Unmanned Aircraft Systems and their subsystems.
  • The candidate must have knowledge and experience with aircraft technical manuals, including general systems, job guides, and fault isolation.
  • The candidate must have experience installing and maintaining electrical systems.
  • The candidate must be able to troubleshoot electrical issues, read electrical diagrams and schematics, and understand theory of operation.
  • The candidate must have experience with Electrostatic Discharge precautions and electrical safety measures.
  • The candidate must have experience using a multimeter, oscilloscope, and similar equipment to test electrical systems.
  • The candidate must be able to work extended hours and shift work.
  • The candidate must be able to perform line- and site-level maintenance and repairs.
  • An active SECRET security clearance is required.
  • Normal color vision and corrected visual acuity of 20/20 are required.
  • The candidate must have aviation work experience in an OCONUS deployed location.
  • A clean background check is required.
  • The candidate must be able to work outside for 10–12 hour shifts in temperatures above 100 degrees Fahrenheit.
  • The candidate must be able to lift overhead items and frequently lift or move up to 50 pounds, occasionally up to 60 pounds.
  • The candidate must be able to walk on flight lines and ramps for more than one mile per day.
  • The candidate must be able to work in austere locations with limited access to selected food; shelter is provided at the worksite.
  • The candidate must be able to use personal protective equipment for mechanical, audible, and chemical hazards.
  • A Federal Aviation Administration Class 3 flight physical is required annually, along with deployment medical and dental evaluations and compliance with United States Central Command MOD 17 restrictions.
  • U.S. citizenship is required.
  • The candidate must pass drug screening and a comprehensive security investigation.
  • The candidate must be able to travel or deploy with relatively short notice.
Responsibilities
  • Ensure safe and effective daily aircraft maintenance and flight-line operations at the test and training site.
  • Remain compliant with ground and flight procedures, training procedures, and standards and evaluation procedures.
  • Follow worksite safety procedures, maintain digital and paper logbooks and maintenance records, control foreign object debris and tools, follow Technical Orders, and account for parts.
  • Complete timely and accurate maintenance records.
  • Prepare detailed technical reports and briefings for operations managers and engineering.
  • Maintain accountability of Communications Security equipment and associated hardware.
  • Track consumables, record maintenance failures, and support mean time between overhaul and mean time between failure data tracking.
  • Meet aircraft maintenance milestones.
  • Assist in maintaining a list of critical parts and components needed to keep the site on schedule.
  • Account for all parts and tools used during each shift.
  • Maintain aircraft system maintenance logs and configuration with the logistician.
  • Create documents, spreadsheets, and presentation products using Microsoft Office.
  • Prepare technical reports using Adobe software.
  • Perform digital computer logging of aviation maintenance procedures and maintain aircraft status information.
  • Understand Microsoft Windows functions and teach others to navigate digital maintenance resources.
  • Obtain the Crew Chief designation after initial training.
Desired Qualifications
  • Three or more years of flight-line maintenance or Unmanned Aircraft Systems flight-operations maintenance experience.
  • Experience with composite repair.
  • Federal Aviation Administration Airframe and Powerplant certification or equivalent.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement