Guidance Consultant

About ComPsych

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

About the Role

The job title is Guidance Consultant and is a remote working role residing in the country of South Africa. This is a Fixed-Term, Full-Time position.  This position is ideal for mental health professionals who prioritize clinical excellence and demonstrate empathy in their approach, and who thrive in a dynamic environment where accessibility, responsiveness, and client-centered care are paramount.

Guidance Consultants provide direct support to clients via telephone and chat; they address issues related to behavioral health, emotional well-being, family concerns, and overall wellness, demonstrating professionalism, compassion, and sound clinical judgment.

Within the world's largest provider of Employee Assistance Programs (EAPs) and behavioral health management services, this role offers an exceptional opportunity for professional development. Consultants leverage their clinical expertise to provide immediate support, guide clients toward available resources, and facilitate prompt and appropriate referrals, thereby ensuring continuity of care and positive outcomes.

What You'll Do

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources.
• Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change.
• Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service.
• Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs.
• Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience.
• Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program.
• Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.
• Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery.
• Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations.
• Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).
• Perform any other additional duties as assigned.

What We're Looking For

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution, is required.
• Where the applicable professional regulatory framework in the country or jurisdiction of employment recognizes a Bachelor’s degree as the standard entry-level professional qualification for the relevant discipline, such a degree issued by a recognized institution—combined with relevant post-graduate experience—may be considered equivalent.
• Candidates must meet all education and experience requirements for professional practice eligibility and/or for licensure or registration with the relevant regulatory authority in their jurisdiction of employment, where such registration or licensure is required by law or regulation.
• Eligibility for professional practice and/or registration in the country of residence, in accordance with applicable national regulations.
• Proficiency in the Microsoft Office Suite and client information systems is required.
• Professional working proficiency in English required and an additional language proficiency in the following areas highly preferred (Afrikaans, Swati, Xhosa, Zulu)
• Recognized credentials or certifications in health or wellness coaching are preferred.
• Work experience in multicultural or international environments is preferred.
• Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills.
• Sound clinical judgment and the ability to manage high-risk or crisis situations.
• Excellent communication skills, with a strong service orientation.
• Ability to exercise critical thinking and multitask effectively in fast-paced environments.
• High level of professionalism, integrity, and cultural sensitivity.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Responsiveness, dynamism, and a positive, professional attitude, coupled with proven skills in multitasking and critical thinking for handling crisis or high-risk situations.

Other Requirements

• A stable and reliable high-speed internet connection, as well as a workspace free from distractions, interruptions, or noise, are required.
• Ability to appear on camera (video enabled) during training sessions, meetings, and/or work-related events.
• Must be able to sit or stand at a desk for extended periods while working on a computer.

Compensation and Benefits

The pay range for this positions is R250 000 - R320 000 per year. Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary range information will be provided to Providers upon request.

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

• Statutory paid leave and public holidays
• Employer-sponsored health and social insurance contributions (where applicable)
• Employee wellbeing programs
• Access to Employee Assistance Programs (EAP)

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at [email protected] and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice .