Docucare Associate 3
Xerox
Docucare Associate 3
Xerox
Document technology and services provider
Overview:
Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years. We are currently seeking a Service Delivery Coordinator for Managed Print Services (MPS) to support print service operations for our client. In this role, you will coordinate service delivery, monitor device performance, manage service requests, and support service level agreement (SLA) and key performance indicator (KPI) compliance while serving as a primary point of contact between clients, technicians, and service delivery managers.
What You'll Do:
Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.
What You Need to Succeed:
Degree, diploma, or equivalent experience preferred.
Ability to communicate effectively with clients, technicians, and cross-functional teams.
Strong organizational and coordination skills to support service delivery activities.
Ability to monitor service performance, maintain accurate records, and track operational metrics.
Familiarity with managed print services, asset management, or service delivery processes preferred.
How We Set You Up for Success:
Job training to support your understanding of Xerox systems, processes, and service delivery expectations.
Career development opportunities to support continued professional growth.
A structured onboarding experience with a healthy ramp-up period to help you transition into the role.
Collaboration with experienced team members and cross-functional partners to support your success.
Access to resources and ongoing support to help you deliver effective service and customer experiences.
#LI-ONSITE
#LI-RL1
Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.
Explore more opportunities at Xerox