Senior Aircraft Configuration Data Officer

Job Description:

Position Summary

The Senior Aircraft Configuration Data Officer processes day to day transactional, technical and operational execution of Aircraft Configuration Data (ACD) within  Airbus Flight Hour Services (FHS) network. Beyond managing complex ACD packages and Goods Receipt Blockages (GRB), the role acts as a technical focal point. Key responsibilities include ensuring MIS data integrity, reviewing subcontractor technical quality, providing operational reports to the Team Leader, and supporting process improvements.

Good Receipt Blockage Operations

• Perform triage and complex technical analysis of unserviceable parts and persistent Goods Receipt Blockages (GRB), defining routing rules and escalation pathways in CASTOR aligned with the ACD Governance Framework
• Maintain database integrity standards across the FHS Management Information System (MIS), performing technical quality reviews on documentation and engineering records ingested via customer portals
• Perform root-cause analysis on systemic blockage patterns, translating operational data into proposed preventative measures and technical improvements for Team Leader validation. 

Core ACD Creation

• Execute the day-to-day creation and processing of complex Aircraft Configuration Data, ensuring strict adherence to the mandatory 24-hour target window across all component transactions
• Provide technical quality assurance and peer guidance for non-standard customer requests, persistent system deviations, and complex technical queries, ensuring prompt 24-hour resolution

Technical Operations

• Aggregate raw database metrics to produce structured operational reports, delivering key insights on processing blockages for the relevant stakeholders.
• Analyze systemic drivers of recurring blockages, formulating practical enhancements to operational workflows and standard operating procedures, for Team Leader review.
• Perform routine data quality checks across customer component ageing data, techlog records, and Aircraft Configuration Data records in FHS MIS to uphold 100% data integrity. 
• Provide expertise to resolve complex technical anomalies, operational bottlenecks, and system deviations within targeted timelines.
• Coordinate with cross-functional FHS stakeholders to address recurrent technical blockages and streamline ACD query resolution.
• Technically support continuous improvement initiatives and digital transformation projects, to elevate operational efficiency and eliminate recurring process defects.

Technical Guidance & Operational Backup

• Support Team Leader coordinating peer backup and cross-training execution, to safeguard deliverables performance during high-volume spikes or staff absences
• Deliver training for newcomers and subcontractors, establishing standardized onboarding modules, training frameworks, and case study repositories
• Review subcontractor deliverable quality against standard procedures and technical standards, escalating systemic non-conformances to Team Leader.
• Partner with the Team Leader to support technical evaluation and rollout of strategic automation initiatives.
• Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct
• Carry out any other task as directed by the superior, including deputation when necessary

Outputs

• High-quality and timely execution of complex Aircraft Configuration Data (ACD) packages and technical query resolution to enforce strict 24-hour SLA performance across the network
• Demonstrated achievement of 100% data integrity across FHS MIS database records, technical documentation, and CASTOR blockage tagging workflows
• Consolidated operational dashboards and technical blockage trend reports delivered to the Team Leader, detailing operational bottlenecks, GRB root-cause trends, and database integrity metrics
• Contribution to continuous improvement, process optimization, subcontractor technical quality checks, and operational issue resolution.

Qualification & Professional Skills

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields
  • 3 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management; or,
  • 2 Years as Operational Lead in Aviation Industry (Supply Chains, Logistics, MRO, or Order Management)
• Clear understanding of repair ordering workflows, aircraft technical documentation management, order blockage resolution, and goods receipt procedures
• Deep familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models
• Proficiency in Enterprise Resource Planning systems and operational reporting tools
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Logistics <JF-SM-LO>

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