Teller
About the job
- Previous relevant experience is preferred.
- Demonstrated sales and customer service experience is required.
- Money-handling experience is required.
- Effective problem-solving and communication skills are required.
- Ability to work well in a team-oriented environment is required.
- A high school diploma or equivalent is required.
- Serve as the first point of contact for clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions, including managing the branch cash supply, processing incoming and outgoing cash deposits, and maintaining branch vault cash.
- Identify referral opportunities for new products and services based on clients’ financial goals.
- Educate clients on digital and self-service opportunities offered by the bank.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
- Ensure all client needs are met, manage client issues and concerns effectively, and escalate them as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Fulfill clients’ needs while providing an exceptional client experience, as measured by specific metrics.
- Assess risk in business decisions, safeguard the firm, its clients, and assets, comply with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- Previous relevant experience.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays