Customer Success Manager - SMB
About the job
- A bachelor’s degree or equivalent.
- One to two years of professional experience in an SDR, business development, customer success, or account management role.
- Strong communication and interpersonal skills.
- Strong attention to detail and organizational skills, with the ability to learn quickly.
- Problem-solving and issue-resolution skills.
- Ability to adapt to a dynamic startup environment.
- Conduct client meetings to understand practice goals and pain points, drive feature adoption and utilization, and support retention.
- Build relationships with key stakeholders and decision makers to establish trust and achieve results.
- Handle challenging conversations and objections, and advise and influence providers effectively.
- Balance sales conversations with project management and coordination with internal stakeholder teams.
- Apply feedback from sales leadership to improve sales strategies and processes.
- Use data-driven, consultative decision-making.
- Communicate feature value and handle objections to maintain setup and increase provider buy-in.
- Lead provider meetings to strengthen partnerships, drive patient bookings, and encourage adoption of new features.
- Develop expertise in Zocdoc products and make tailored recommendations to improve practices’ setup.
- Manage time and prioritize accounts to maintain consistent client outreach.
- Work with local sales and other internal teams to optimize Zocdoc accounts.
About the company
Zocdoc is an online healthcare marketplace that helps patients find medical professionals by specialty, location, and insurance, and book appointments through a website or mobile app. Users search, compare, and schedule visits, including telehealth options, while providers pay a subscription to be listed and may access premium features and services to manage their practice and attract more patients. The platform combines a searchable directory with real-time booking and insurance filtering, offering practice management tools to providers and an easy appointment experience for patients. Its goal is to improve access to medical care by streamlining the appointment process and expanding patient acquisition for doctors and other healthcare providers.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$373.9M
Headquarters
New York City, New York
Founded
2007
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Simplify's Take
What believers are saying
- Zocdoc launched Care Access Network on September 16, 2026, opening new enterprise revenue.
- Gemini users can now book appointments inside Google’s chatbot across Zocdoc’s network.
- Blue Shield cut average waits to six days, versus the 31-day national average.
What critics are saying
- Yelp, Gemini, and Amazon can commoditize scheduling, squeezing Zocdoc’s pricing power by 2027.
- If Google or Yelp builds native booking, Zocdoc loses traffic and partner leverage fast.
- Google can replace Zocdoc’s booking layer, turning the company into a disposable infrastructure vendor.
What makes Zocdoc unique
- Zocdoc’s Care Access Network embeds booking into Gemini, Yelp, Amazon Health AI, and insurers.
- Its network spans 200,000 providers, 200 specialties, and 10,000 insurance plans nationwide.
- Blue Shield of California saw sevenfold booked appointments after Zocdoc integration.
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Benefits
- Flexible Work Hours
- Unlimited Paid Time Off
- 100% paid employee health benefit options
- 401(k) Company Match
- Corporate wellness programs
- Sabbatical Leave
- Competitive parental leave
- Cell phone reimbursement
- Commuter Benefits
- Great Place to Work Certified