Als Journey-/Ketenmanager KPN EEN geef je richting aan een belangrijk deel van de end-to-end klantreis en de onderliggende keten. Je combineert customer journey management, ketenmanagement en datagedreven verbeterenom de dienstverlening voor zakelijke klanten gemakkelijker, slimmer en proactiever te maken. Daarbij versnel je de toepassing van AI, digitalisering en automatisering en vertaal je klant- en ketenbehoeften naar concrete verbeteringen en requirements.
Je kijkt over teams, processen, systemen en contactkanalen heen en maakt inzichtelijk waar klanten vastlopen en waar de grootste verbeterkansen liggen. Je bepaalt samen met stakeholders welke verbeteringen de meeste waarde opleveren en geeft inhoudelijk richting aan hoe de klantreis zich verder moet ontwikkelen. Je brengt de juiste partijen bij elkaar, beoordeelt samen met experts welke oplossingen passen bij de gewenste klant- en ketenuitkomsten en zorgt dat verbeteringen daadwerkelijk worden gerealiseerd.
In deze rol:
Zo zorg je dat KPN EEN niet alleen de dienstverlening van vandaag continu verbetert, maar ook versnelt naar een steeds meer digitale en AI-gedreven dienstverlening.
Je bent iemand die complexe vraagstukken snel tot de kern weet terug te brengen. Je kijkt daarbij altijd vanuit de klant én vanuit de waarde voor KPN. Je krijgt energie van het verbinden van verschillende disciplines en weet ook zonder formele macht richting te geven. Je bent nieuwsgierig naar nieuwe technologie en ziet snel waar AI of automatisering verschil kan maken. Tegelijkertijd blijf je kritisch: technologie is geen doel op zich. Uiteindelijk telt het resultaat voor klant en organisatie.
Om dit goed te doen, heb je in elk geval:
Daarnaast beschik je over:
Je hoeft geen AI-specialist of technoloog te zijn. Belangrijker is dat je begrijpt wat nieuwe technologie mogelijk maakt en dit kunt verbinden aan echte klant- en bedrijfsproblemen.
Natuurlijk hebben we als werkgever jou ook veel te bieden. Dit krijg je van ons:
Ons geloof in technologie is groot. Dit wordt nóg krachtiger samen met menselijk contact, daarom ontmoeten we je graag!
Wil je meer weten? Neem contact op met onze recruiter Amina via [email protected]
Bij KPN hebben we recruitmenttalent dat slim samenwerkt en zo wint. Daarom wordt acquisitie naar aanleiding van deze vacature niet gewaardeerd.
Compensation: 5216 to 7843 (EUR) (MONTHLY)
KPN provides ICT products and services that make technology accessible and usable for individuals and organizations. Its offerings span ICT-infrastructuur, security en privacy, and services that support Het Nieuwe Leven & Werken (new ways of living and working), with a focus on reliability, transparency and sustainable entrepreneurship. The company helps customers by delivering the underlying technologies (networks, platforms, and services) and managing secure, efficient ICT solutions through consistent service delivery, support and partnerships. What sets KPN apart is its emphasis on making technology approachable and trustworthy, its commitment to privacy and security, and its aim to be a transparent, dependable service provider while driving efficiency in sectors like healthcare and sustainable business practices. The goal is to enable people and organizations to use technology smoothly and safely, while maintaining long-term, responsible growth and societal value.
Company Size
10,001+
Company Stage
IPO
Headquarters
Rotterdam, Netherlands
Founded
1989
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Eurobites: Orange and friends look to develop Irish subsea link. Also in today's EMEA regional roundup: Vodafone offers Express Capacity; Ukrainians slam Starlink outage; creditors sue Patrick Drahi. Paul Rainford, Assistant Editor, Europe, Light Reading October 14, 2026 Orange has teamed up with infrastructure investor Equitix and Irish subsea cable developer MDM for a joint venture hoping to develop a new subsea cable link between Ireland and continental Europe. Called Pisces, the route will stretch for around 3,125km, connecting Galway (Ireland), Saint-Hilaire-de-Riez (France), Sopelana (Spain) - where a new landing station will be built by Orange - and Carcavelos (Portugal). The project will be partly funded by the EU's Connecting Europe Facility. Ireland, which is seen as something of a tax haven by many large technology companies, is a major European cloud and datacenter hub for hyperscalers and AI frontrunners. Carine Romanetti, a recognized subsea expert, has been appointed CEO of the joint venture. Vodafone offers Express Capacity. Vodafone Business has launched Express Capacity, a service intended to deliver either 100G or 400G transport links to large organizations looking to expand their cloud and AI capabilities within 15 days. Drawing on Vodafone's European backbone network, Express Capacity will initially provide connectivity across existing routes linking key hubs in London, Paris, Amsterdam, Frankfurt, Marseille and Milan. Ukrainians slam Starlink outage. Ukraine military bloggers have accused Elon Musk's SpaceX of deliberately restricting access to its satellite connectivity terminals at the request of Donald Trump. According to a Guardian report, the resulting outage came as Russia launched a deadly salvo of ballistic missiles at Ukraine on Tuesday evening, with no warning from the US. The US has for years provided the country with intelligence when such strikes were about to happen, says the report. Serhiy Beskrestnov, described as an adviser to Ukraine's President Zelensky, said: "Our armed forces did not receive a warning about these restrictions and this led to the failure of a number of missions. It's clear that this action cannot be a coincidence and is connected to the current political situation." (See Eurobites: Ukraine's Kyivstar signs Starlink deal and Ukraine's networks still standing but need help.) Creditors sue Patrick Drahi. Creditors have sued Patrick Drahi's Altice International, alleging it illegally shifted assets worth billions of dollars out of their reach, according to a Financial Times report (paywall may apply). The aggrieved lenders filed the suit in New York's Supreme Court on Tuesday in what is a ratcheting up of a long-running dispute between the parties. (See Altice's telecom assets remain in the balance amid debt shake-up.) Netflix lands World Cup rights in Spain. Netflix has secured the Spanish rights to the soccer World Cup in 2030, with the proviso that all Spain's matches as well as the semi-finals and the final will be screened free-to-air by a national broadcaster. Spain is one of three countries hosting the event, along with Morocco and Portugal. The streaming giant already holds broadcast rights (for the US and Canada) to the women's World Cups in 2027 and 2031. (See Netflix to join Disney, Apple, others in live streaming battleground.) Du claims world first with U6GHz launch. Middle East operator Du is claiming a world first with the commercial launch of U6GHz connectivity over its 5G network. Du says the launch helps pave the way for the introduction of 6G networks in the future. KPN teams up with banks for digital ID venture. Dutch incumbent operator KPN has signed up to a Dutch coalition developing MyCheck, a digital ID system. According to EU rules, all member states must develop such a system by the end of 2026. KPN says MyCheck will offer a Dutch alternative to similar services being offered by large international technology companies. ABN AMRO, Achmea, ASN Bank, Deloitte and Rabobank are the other companies currently participating in the joint project. A1, Antik extend Eutelsat partnerships. A1 Group and Antik Telecom have extended their respective partnerships with Eutelsat to deliver TV services across Slovakia and the Czech Republic from the satellite company's 16° East orbital position. Assistant Editor, Europe, Light Reading Paul is based on the Isle of Wight, a rocky outcrop off the English coast that is home only to a colony of technology journalists and several thousand puffins. He has worked as a writer and copy editor since the age of William Caxton, covering the design industry, D-list celebs, tourism and much, much more. During the noughties Paul took time out from his page proofs and marker pens to run a small hotel with his other half in the wilds of Exmoor. There he developed a range of skills including carrying cooked breakfasts, lying to unwanted guests and stopping leaks with old towels. Now back, slightly befuddled, in the world of online journalism, Paul is thoroughly engaged with the modern world, regularly firing up his VHS video recorder and accidentally sending text messages to strangers using a chipped Nokia feature phone. Want more Light Reading stories in your Google search results? Join 62,000+ members. Yes it's completely free.
ID Tech digest - October 13, 2026. October 13, 2026 Welcome to ID Tech's digest of identity industry news. Here's what you need to know about the world of digital identity and biometrics today: Workday agrees to acquire C1.ai for human and AI Agent identity governance. Workday has signed a definitive agreement to acquire C1.ai to establish unified identity governance for human employees and AI agents, connecting access privileges directly to organizational milestones such as onboarding, promotions, and offboarding. Slated to close in the fourth quarter of Workday's fiscal 2027 ending January 31, 2027, the acquisition integrates C1.ai's granular access policies, human approvals, and audit trails into Workday's existing Agent System of Record to eliminate manual support tickets across core enterprise platforms including code repositories, email, CRM software, and cloud environments. The unified capability ensures both autonomous software agents and assistive employee tools receive scoped, temporary permissions tied to active assignments, extending identity lifecycle governance beyond static inventory tracking across Workday's network of more than 11,500 corporate clients. Yoti adds ConnectID bank-app age verification in Australia. Digital identity company Yoti has expanded its Australian compliance platform by integrating ConnectID bank-app age verification, allowing individuals to confirm their age status directly through existing banking apps without transmitting underlying identity documents, names, or birth dates to requesting services. Operated by Australian Payments Plus, the system redirects users to their trusted banking interface where pre-verified customer records generate simple cryptographic threshold responses - such as confirming an age of over 16 or 18 - without sharing biometrics. The privacy-preserving channel arrives as Australia implements its mandatory Age-Restricted Material Codes across adult video games and digital marketplaces, offering merchants a zero-knowledge alternative that keeps sensitive personal information strictly within the user's financial institution. BIO-key wins Middle East government security agency authentication deployment. BIO-key International has secured a contract with a Middle East government security agency to implement its multifactor authentication and single sign-on platform across the agency's primary communications infrastructure and web services. Facilitated by Gulf distribution partner IT Harmony, the project advanced from initial evaluation to active deployment in less than two months, providing hardened, credential-free access control for mission-critical administrative systems. The deployment builds on BIO-key's expanding footprint across defense and public-sector institutions throughout the United Arab Emirates and Saudi Arabia, complementing recent regional channel initiatives with Al Majlis Group and FIDO certification milestones for its biometric workforce authenticators. South Korea opens government mobile ids to four more bank apps. South Korea's Ministry of the Interior and Safety will expand official government mobile ID issuance to four commercial banking apps starting October 14, enabling account holders at Shinhan Bank, Woori Bank, Hana Bank, and IBK Industrial Bank of Korea to generate and present state-backed digital credentials. The rollout covers five verified credential classes - including resident registration cards, driver's licenses, foreign resident cards, veterans credentials, and disability registration cards - accessible via near-field communication taps of physical integrated-circuit cards or through in-person branch issuance. The expansion integrates official digital credentials into high-traffic everyday consumer apps while the ministry continues regulatory evaluations into private carrier confirmation tools such as the PASS service following parliamentary scrutiny regarding authentication inconsistencies. PSA to operate Ateneo's offline National ID verification platform. The Philippine Statistics Authority will assume operational control of an offline National ID verification platform engineered by Ateneo de Manila University's Business Insights Laboratory for Development and Technical Resource Lab to facilitate identity checks in remote municipal offices and disconnected field environments. Funded by nonprofit philanthropic organization Co-Develop, the eKYC Extension Platform generates encrypted, time-limited digital tokens and signed dual QR codes at connected municipal centers, allowing local government units, humanitarian organizations, and rural bank branches to securely authenticate citizens without requiring persistent internet connections. The transfer of management, scheduled for completion by the end of 2026, aims to democratize official PhilSys verification for smaller public agencies and financial institutions without requiring extensive technical integration or custom infrastructure. Apple HomeView uses facial recognition to personalize a shared home display. Apple has unveiled HomeView, a 7-inch connected home display that incorporates on-device facial recognition to personalize smart home screens for up to six household members. Powered by an A18 processor equipped with hardware-isolated Secure Exclaves, the system analyzes camera feeds locally to automatically display individual calendar schedules, notes, and messages when an enrolled resident is recognized in proximity to their unlocked iPhone or iPad. Starting at $299 in the United States ahead of a November 13 release across North America and select international markets, the hardware routes complex AI requests through Private Cloud Compute while integrating Matter-standard accessory automation, encrypted camera recognition for familiar faces, and multi-user privacy safeguards that keep underlying biometric profiles inaccessible to third-party applications. Dutch banks and insurers develop MyCheck digital identity wallet. A coalition of prominent financial institutions and technology providers - including ABN AMRO, Rabobank, ASN Bank, Achmea, KPN, and Deloitte - has formed to create MyCheck, a digital identity wallet designed to streamline logins, electronic contract signing, and verified credential sharing across public and private sectors in the Netherlands. Built as a domestic, privacy-preserving alternative to offerings from global technology platforms in alignment with the European Union's eIDAS 2.0 framework, the application enables consumers to prove age credentials without exposing full names, addresses, or birth dates. Backed by planned institutional adoption from major insurers including A.S.R. and Nationale-Nederlanden, the coalition has offered to integrate the zero-cost wallet into official state public-service portals to support the phased migration away from the legacy iDIN banking verification system. Police Scotland considers live facial recognition for football disorder. Police Scotland Chief Constable Jo Farrell has confirmed that the national force is giving active consideration to live facial recognition to counter football disorder, noting that any formal deployment must establish a clear operational business case and clear governance reviews through the Scottish Police Authority. Discussed during high-level meetings with Scottish Justice Secretary Neil Gray following disorder at an Ibrox stadium cup match, the potential deployment responds to recommendations from HM Inspectorate of Constabulary in Scotland urging automated biometric monitoring to enforce stadium banning orders. While the technology is utilized by police agencies in England and Wales, Scottish Biometrics Commissioner Brian Plastow has urged lawmakers to establish a comprehensive statutory framework before introducing live public facial comparison into regular Scottish policing operations. The Philippine House of Representatives has approved on third and final reading House Bill No. 11566, advancing statutory social media restrictions for children under 13 to safeguard minors from cyberbullying, online grooming, and digital exploitation. Known as the Children's Digital Safety, Protection, and Well-Being Act, the measure imposes strict parental consent rules and duty-of-care obligations on social networks and gaming platforms serving youth aged 13 to 17, setting the stage for bicameral reconciliation with the Senate's stricter SMART KIDS Act, which seeks to prohibit users under 18 from high-risk platforms entirely. The legislative movement coincides with ongoing administrative efforts by the Philippine government to leverage the national PhilSys identity registry for automated online age verification, while President Ferdinand Marcos Jr. has cautioned against overly broad platform bans that could inadvertently push minors toward unregulated digital channels. SBI and KB Kookmin Card plan cross-border AI Agent identity trials. Japanese financial conglomerate SBI Holdings and South Korean payment provider KB Kookmin Card have partnered with cybersecurity specialists SBI Everspin and Everspin to execute cross-border identity and authorization trials for AI agents operating across Japan and South Korea. Operating via the proprietary KYA Trust Gateway - shorthand for Know Your Agent - the pilot will authenticate cryptographic credentials held by Japanese software agents accessing Korean digital services, testing automated verification workflows, user-delegated authority thresholds, and direct transaction authorizations through the KB Pay mobile platform. Future phases of the initiative will explore cross-border stablecoin payments and distributed-ledger verification mechanisms to provide auditable tamper-resistance for automated commerce workflows between the two neighboring economies. By the ID Tech Editorial Team
Somebody has to build the bar. AI is adding weight at both ends of the market. What sits in between has to carry it - and that is the work CASA26 was about. On stage at CASA26 in Amsterdam, its member KPN and ElevenLabs showed AI built into the mobile subscription a small business already pays for: a priced add-on, running inside KPN's own network. The intelligence came from an AI lab. The customer held an ordinary phone. Everything that made it a product - the network, the number, the bill, the trust - sat in between. That is the part of the AI market that gets the least attention. It is also the part its ecosystem is made of. The barbell view leaves out the bar. The common picture of AI is a barbell. Model labs and hyperscalers at one end, devices at the other, very large companies on both, and a pipe in the middle. Its Founding Partner Rob Kurver took that picture on in AI Is Not a Barbell, his response to Sequoia's essay The Cognitive Revolution. It is the long version of the argument, and worth the read. The short version: the picture held for twenty years because nothing forced value into the middle. Now five things do. Regulation. The need to contain agents that act. Trust. Power. And the sheer load of agents running on every device. Both ends are getting heavier by the month, and a bar that was good enough for the last cycle will bend under this one. A barbell without a bar is two weights on the floor. The bar is operators and cloud comms, together. The bar is not one company or one layer. It is the operators who own the networks and the trust, and the Intelligent Engagement platforms - the cloud communications players who have spent twenty years turning those assets into products enterprises buy. Neither carries the load alone. That was the idea CPaaSAA started from in 2019, and three days in Amsterdam made the case better than CPaaSAA could. It also gave CPaaSAA a plain way to say what CPaaSAA is for. CPaaSAA is the working platform where the bar gets built. The bar is built from three things. Trust is what the bar is made of. Network signals, identity and verification are where operators hold something AI cannot get anywhere else. As its head of research Andrew Collinson argued on the CASA26 stage, the industry has to make that first horizon a commercial success before it moves on to the next one. The day CPaaSAA spent with GSMA's Open Gateway team was about exactly that. Intelligence is the weight it carries. AI in voice is moving from demo to priced product, at KPN and well beyond. The technology is ready. Product and go-to-market are where the work is. Transformation is how it gets built. Nobody does this alone. It takes working groups, research and rooms where operators and their partners sit down as partners, not as buyer and supplier. Accelerating that is its job. Over the coming weeks CPaaSAA will publish the sessions, the videos and its own read of what CASA26 told CPaaSAA, on casa26.amsterdam and here. And CPaaSAA is already talking with GSMA about what CPaaSAA do together next year. The weights are getting heavier. CPaaSAA build the bar. My lifetime in IT and telecoms has been dedicated to innovation, building bridges and creating change. From the early days of cloud communications to working with operators on innovations and business development, and currently emphasizing APIs, CPaaS/CX and AI, my journey has been one of continuous evolution. As founding partner at CPaaS Acceleration Alliance and The Next Cloud I'm privileged to help global telcos and techcos thrive in a fast changing world - through events, community building, strategy and global business development. I thrive on challenges and change, strategizing in cloud communications, and bringing people together for mutual success. Travel and continuous learning are my passions. I believe the global communications industry is pivoting to prioritize customer experience and impactful solutions over mere technology and platforms, and CPaaSAA can tackle societal challenges by merging the strengths of corporates and innovators within new ecosystems. Post tags. Bronckhorststraat 5, 1071WL Amsterdam, The Netherlands CoC 93017073 VAT NL866249655B01 Bank NL26REVO1071724991 [email protected]
Large organizations open doors during Kinderpostzegels' Business Action. Last updated: 17-09-2026 16:32:49 Today the annual Kinderpostzegels Business Action took place. For many children, it is natural to go door to door during the Kinderpostzegels campaign. Unfortunately, for some children, their neighborhood is not safe enough for that. To also give them the chance to take part, today large companies and organizations opened their doors. More than 300 children visited, among others, various ministries, KPN, PostNL, Deloitte, and BNNVARA to sell Kinderpostzegels stamps to employees. The Business Action this year ties in directly with the theme of the Kinderpostzegels campaign: 'Growing up safe. That should be a given.' With this, Kinderpostzegels draws attention to children for whom safety and security at home are not a given. By taking part, children commit themselves selflessly to other children and at the same time gain a new experience themselves. During the Business Action, they also get a special behind-the-scenes look at large companies and organizations. Mark Versteegen, director of KPN Mooiste Contact Fonds: "At KPN Mooiste Contact Fonds, we have been working intensively with Kinderpostzegels for three years. This year too, we are happy to give children the space to take action at KPN for other children. Together we draw attention to something that should be a given: that every child can grow up safely." Sofie Vriends, director of Kinderpostzegels: "At Kinderpostzegels, we think it is important that every child gets the space to participate and make a difference for someone else. That is precisely why this day is so valuable. Children not only commit themselves to other children, but also step into a new world themselves. It is wonderful that so many organizations literally open their doors for this." With the proceeds from the Kinderpostzegels campaign, Kinderpostzegels supports initiatives for children growing up in an unsafe home situation. This year, the following companies took part in the Business Action: BNNVARA, Deloitte, Dienst Uitvoering Onderwijs, Municipality of Amsterdam, Immigration and Naturalisation Service, KPN, Ministry of Foreign Affairs and Kingdom Relations, Ministry of Education, Culture and Science, Postcode Lottery, PostNL, SER. Every child deserves to be seen and heard. Especially now that more and more children are dealing with poverty, exclusion, mental problems, and insecurity. For more than 100 years, Kinderpostzegels has worked for children in the most vulnerable situations. One conviction is central to this: real change comes about together with children. That is why we involve children in everything we do. We give them the space to think along, take action, and make their voices heard. In this way, we work on solutions that make a real difference, for now and for a better future. Together we are building a world in which every child feels safe and gets the chance to develop resiliently. From child to child. From neighborhood to world. www.kinderpostzegels.nl
KPN, the Dutch telecommunications company, has issued a €500 million perpetual subordinated hybrid bond. The bond has a non-call period of 5.25 years and carries a coupon of 4.625% per annum until the first reset date on 9 December 2031. The issuance attracted strong investor interest, with the orderbook exceeding €2.5 billion from a diversified institutional investor base. The proceeds will be used for general corporate purposes and refinancing existing debt. The hybrid bond will receive 50% equity and 50% debt treatment from S&P and Fitch, both of which are expected to rate it BB+. Under IFRS accounting standards, it will be classified as equity. The bond will be listed on Euronext Dublin's Global Exchange Market.