Vertiv

Builds power and cooling systems for data centers

Customer Engineer - Thermal

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listed

About the Job

Requirements

A driver's licence is required.
A Mechanical Trade Certificate is required, subject to state requirements.
A Restricted Electrical Licence is required.
A Refrigerant Handling Licence is required.
Practical experience as a service technician in the air-conditioning or precision-cooling industry is required.
Thermal controls and networking knowledge are required.
Proficiency in Microsoft Office is required.
Intermediate computer literacy is required.
The role requires Work at Heights training, refreshed every five years.
The role requires the ability to work on and around energized electrical equipment, live refrigerant lines and pressure vessels; use ladders, scissor lifts and scaffolding; work in confined locations and at heights; and lift, carry, and relocate equipment and components.
The role requires the ability to work alone after hours and participate in an on-call roster.
The role requires communication, interpersonal, problem-solving, collaboration, multitasking, workload-prioritization, negotiation, and influencing skills.

Responsibilities

Plan customer service maintenance visits in a structured and methodical manner.
Use the digital time-sheet reporting tool to accurately record hours worked and call-out and response times each day.
Complete a field service report for every maintenance and service call attended.
Carry out commissioning, service maintenance, and after-hours service commitments professionally and efficiently.
Maintain relationships with customers through professional interactions and provide customer feedback to the Vertiv team.
Keep training requirements across Vertiv technologies up to date.
Maintain the supplied company vehicle and personal appearance to company standards.
Maintain an onboard spare-parts inventory and record and report inventory use.
Comply with work health and safety, environmental, and quality obligations, and actively promote workplace safety.
Attend customer service calls.

Desired Qualifications

Technical knowledge of data centres, telecommunications, commercial and industrial, or similar industries is highly regarded.
Overnight or longer trips may be required.

Key Responsibilities Planning & Reporting: Plan your customer service maintenance visits in a structured and methodical manner. Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. Field Service Reports - to be completed for every maintenance & service call attended. Operational Delivery: Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner. Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team. Keep up to date with your training requirements across multiple Vertiv technologies. Maintain the supplied company vehicle & personal appearance to the appropriate company standard. Spare Parts. Keep personal onboard spares inventory, record & report inventory use. WHS, Environment & Quality: Comply with all Work, Health & Safety, Environment and Quality obligations. Actively promote safety in the workplace
Daily Work Duties and expectations: Drivers Licence is required (may involve visit to remote sites) Overnight or longer trips may be required. Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed. Attending customer Service calls. Use of ladders, Scissor lift and scaffolding. Working in tight and restricted locations. Working on and around Energised Electrical equipment. Working on live refrigerant lines and pressure vessels. Working and Heights (needs Work at Heights Training and refreshed every 5 years) Working on HVAC Mechanical systems that will involve awkward body positions at times. Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent	Nil
Main contacts within Company	Other Customer Engineers – Thermal Service Supervisor –Thermal Service Operations Manager Safety Manager Technical Support Team Sales Team Finance
Main contacts outside the Company	Customers Product Suppliers Contractors Vertiv Partners
Education/Qualification:	Mechanical Trade Certificate (state dependant) Restricted Electrical Licence Refrigerant Handling Licence
Specialist Knowledge:	Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience:	Proven track record within the Air – Conditioning or other precision cooling industry as a service technician Thermal controls & Networking knowledge Proficiency in Microsoft Office
Personal Characteristics:	Excellent communication, inter-personal and problem-solving skills. Learning agility Interpersonal skills Ability to work collaboratively in a team environment. Ability to multitask and priorities workloads. Negotiation & influencing skills. Computer literacy at an intermediate level

About the Company

Vertiv

Builds power and cooling systems for data centers

Vertiv builds power and cooling equipment that keeps data centers, communication networks, and industrial facilities running through outages and heavy computing loads. Its Liebert cooling systems manage the heat generated by servers, while its power products protect equipment and distribute electricity. The company sells equipment directly and through distributors, then earns additional revenue from installation, maintenance, spare parts, and services throughout the equipment life cycle. Its portfolio also includes racks and software for monitoring and managing IT equipment. Vertiv became a standalone company in 2016 and is headquartered in Westerville, Ohio.

Company size: 10,001+
Company stage: IPO
Headquarters: Westerville, OH
Founded: 2016

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