Cross Valley Federal Credit Union
Provides accessible financial solutions to members
Member Service Representative/Teller
About the job
- Prior experience in a customer service or cash handling role is preferred.
- Strong communication and interpersonal skills are required.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously is required.
- Detail-oriented approach and strong organizational skills are required.
- Basic computer skills and ability to learn new software quickly are required.
- Ability to maintain confidentiality and handle sensitive information is required.
- Must be able to work flexible hours.
- Greet members and provide customer service in a friendly and professional manner.
- Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Identify opportunities to cross-sell products and services to meet members' financial needs.
- Respond to member inquiries and resolve issues or concerns in a timely and effective manner.
- Maintain a thorough understanding of credit union products and services.
- Adhere to policies and procedures to ensure compliance with regulations and internal controls.
- Perform other duties as assigned.
- Prior experience in a customer service or cash handling role.
About the company
Cross Valley Federal Credit Union offers financial services to its members, focusing on making financial solutions accessible, equitable, and achievable. As a member-owned nonprofit financial cooperative, it provides typical credit union products such as accounts and loans through a membership-based model, using its resources to help members build financial opportunities. Its approach differentiates it from many competitors by prioritizing accessibility and fairness over profit, aiming to create opportunities for members by offering financial solutions that are easy to reach and affordable. Overall goal: to create and provide opportunity for its members by making financial solutions accessible, equitable and achievable.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Wilkes-Barre, Pennsylvania
Founded
1969
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Simplify's Take
What believers are saying
- Mahalo Banking launched July 22, 2025, adding stronger security and self-service tools.
- Cross Valley won 2026 Leaders in Financial Literacy on June 2, 2026.
- Its website reported a July 2, 2026 marketing award for digital brand quality.
What critics are saying
- A December 4, 2024 cyberattack exposed names, addresses, Social Security numbers.
- Cross Valley agreed to a $1 million settlement on May 21, 2026.
- The settlement covered about 17,826 people, pressuring trust and future compliance costs.
What makes Cross Valley Federal Credit Union unique
- Cross Valley serves nearly 18,000 members across Northern Pennsylvania with $220 million assets.
- Its June 2026 Hazleton branch uses a first-ever shipping-container concept.
- WealthWise gives members free financial counseling, backed by four certified counselors.
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Benefits
Flexible Work Hours
Company News
Cross Valley Federal Credit Union launches Mahalo's Thoughtful banking(r) platform to enhance digital infrastructure.
Oklahoma City, OK (March 25, 2025) - Federman & Sherwood investigates Cross Valley Federal Credit Union ("Cross Valley FCU") for data breach.
CU REVL LLC announced today it launched a custom education suite of products for Cross Valley Federal Credit Union of Wilkes-Barre, Pennsylvania and its members.