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Lookers

UK automotive retailer with multiple brands

General Manager

Business & StrategyUpdated on Nov 12
Full-timeStoke-on-Trent, UKIn-person

About the Job

Requirements

  • The candidate should already be operating at General Manager or Head of Business level, or be an experienced Automotive Manager seeking career progression.
  • The candidate must have a solid understanding of electric vehicles.
  • The candidate must have effective people-management skills and the ability and experience to draw strong performance from the team.
  • The candidate must communicate effectively to build relationships with employees and customers.
  • The candidate should demonstrate genuine regard for customer importance to business sustainability.

Responsibilities

  • Manage dealership resources to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty.
  • Lead the team in delivering customer service experiences through communication, team building, and coaching managers and colleagues.
  • Develop a customer-service-driven environment and culture through regular communication, team building, and coaching.
  • Communicate and maintain customer service standards and measurements in line with brand requirements.
  • Ensure the business vision and objectives are understood and communicated.
  • Train and develop department managers in line with organizational requirements.
  • Agree objectives and work standards with department managers and review their performance regularly.
  • Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.
  • Represent the brand as a trustworthy ambassador and run the area of responsibility in a way that honors brand values and supports brand strategy.

Desired Qualifications

  • The employer provides manufacturer brand and management training to support career development.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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