Regional Operations Director

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Are you the kind of leader who sees the full market, not just the venue in front of you? Do you think in terms of revenue, margin, talent, and long-term growth across multiple locations? Are you comfortable owning results for an entire region and holding senior leaders accountable for theirs?

We are looking for a Regional Director who operates as an owner of the market. Someone who builds and coaches leaders, drives performance across every venue in the portfolio, and takes full responsibility for the success of the region. This role is not about maintaining standards. It is about setting them, raising them, and making them consistent from venue to venue.

If you want to run a business across a market, not just oversee a single location; this is where you do it.

Location Requirement: Must be located in, or willing to relocate to, the Florida market.

THE ROLE

The Regional Director is the senior operating leader for an assigned group of venues in the Florida market and owns the full regional business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events in every venue in the region.

You will set the direction for the region, build and develop the leadership teams that run each venue, and drive performance through the General Managers and Venue Directors of Operations who report into the market. You are the connection between enterprise priorities and day-to-day execution on the floor.

This role operates with autonomy and expects accountability. As the leader of multiple high-energy, guest-facing venues, this role requires frequent travel across the assigned Florida market, typically spending the majority of your time on-site in venues, and a flexible schedule including evenings, weekends, and holidays, with availability during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

OWN THE REGIONAL BUSINESS

Take full ownership of regional performance including revenue, labor, costs, and overall profitability across every venue in the market

Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business

Build and execute the annual regional operating plan with clear financial targets and priorities for each venue

Review venue P&Ls with intention, coaching leaders to understand how each part of the business contributes to results

Forecast, identify trends early, and act decisively to close gaps and capitalize on opportunities across the portfolio

Drive new revenue through partnerships, events, and local market opportunities, and share best practices across venues

Lead and Coach Venue Leadership

Provide strategic direction, clear communication, training, and empowerment to General Managers and Venue Directors of Operations to align with sales goals, service excellence, and brand standards

Coach leaders in person and in the moment, building their capability to run their venues independently

Establish a regular cadence of communication, business reviews, and follow-up that keeps every venue aligned and accountable

Address performance directly and maintain a high bar for every leader in the region

Elevate Hospitality and Guest Experience

Travel frequently to assigned venues to observe operations, provide in-person coaching, and ensure consistent hospitality delivery

Set the standard for a consistent, high-quality experience across all guest occasions in every venue

Recognize and celebrate strong performance, and turn what works in one venue into the standard for all

Use guest feedback and operational data to continuously improve the experience across the region

Stay visible in the venues and lead from the floor

Build Talent and Succession

Build and sustain a strong, diverse leadership pipeline through succession planning and development initiatives

Hire, develop, and retain a strong leadership team in each venue that can operate independently

Establish goals, monitor progress, and conduct regular performance and development reviews with direct reports

Create a culture where people are engaged, respected, and held accountable

Partner Across the Enterprise

Partner with cross-functional teams including Finance, People, Marketing, Sales, Culinary, and Facilities to support enterprise initiatives and shared priorities

Serve as the voice of the region, bringing venue and market insights to enterprise leadership

Lead the rollout and adoption of new programs, standards, and initiatives across the market

Represent the Brand

Build relationships in the Florida market with businesses, community leaders, and partners

Position each venue as a destination in its community

Support events, partnerships, and activations that grow awareness and revenue

Ensure Compliance and Safety

Ensure every venue maintains a safe and compliant environment for all guests and associates

Ensure adherence to all local, state, and federal regulations, including alcohol service and food safety standards

Build a culture where safety and compliance are part of daily operations, and verify it through venue visits and audits

HOW YOUR TIME IS SPENT

The Regional Director role is built around being present in the venues. The approximate focus of the role is:

• Venue Oversight & Hospitality Coaching (30%): Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery
• Operational Leadership (20%): Provide strategic direction, communication, training, and empowerment to venue leaders to ensure alignment with sales goals, service excellence, and brand standards
• Talent Development (20%): Build and sustain a strong leadership pipeline through succession planning and development initiatives
• Performance Management (15%): Establish goals, monitor progress, and conduct regular performance and development reviews
• Cross-Functional Collaboration (15%): Partner with cross-functional teams to support enterprise initiatives and shared priorities

CORE COMPETENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances.

•    Creates a region that pushes forward in difficult circumstances.

•    Eliminates obstacles that affect venue and regional performance.

•    Gets results that have a clear, positive, and direct impact on business performance.

•    Drives venue leaders to achieve results and holds people accountable for outcomes.

Strategic Mindset | Seeing ahead to future possibilities and translating them into breakthrough strategies.

•    Leverages the organization's key differentiators to develop a viable long-term strategy for the market.

•    Explores future scenarios and possibilities to help the region respond to change and shape the future.

•    Revisits and updates regional strategies in response to evolving market dynamics and organizational needs.

•    Develops and integrates strategies across venues to achieve and sustain competitive advantage.

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

•    Builds cohesive leadership teams in every venue that drive the goals and success of the region.

•    Creates a culture with systems and processes that enable cross-venue and cross-functional teamwork.

•    Instills a common mindset and team spirit across every venue in the market.

•    Models teamwork by working effectively with other leaders throughout the organization.

Ensures Accountability | Holding self and others accountable to meet commitments.

•    Creates an environment of accountability for meeting agreed-upon expectations.

•    Ensures that the region meets its commitments.

•    Holds General Managers and Venue Directors of Operations accountable for the performance of their teams.

•    Uses management systems to monitor venue and regional performance against goals.

Develops Talent | Developing people to meet both their career goals and the organization's goals.

•    Builds succession plans and a diverse pipeline of future venue and regional leaders.

•    Provides timely, specific coaching and feedback, in person and on the floor.

•    Recognizes and celebrates excellence, and creates stretch opportunities that grow leaders.

•    Invests in the long-term capability of the leadership teams across the region.

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

•    Creates a sense of urgency across every venue on the importance of meeting guest needs.

•    Ensures that organizational resources and support are focused on delivering outstanding guest experiences.

•    Establishes partnerships and relationships with key guests, event clients, and community partners.

•    Fosters a guest-focused environment where every team member feels ownership over the experience.

Being Resilient | Rebounding from setbacks and adversity when facing difficult situations.

•    Shows persistence in the face of adversity or obstacles and encourages others to do the same.

•    Helps venues recover momentum and confidence after failures or setbacks.

•    Displays stability and resilience in the face of crisis, including weather events common to the Florida market, enabling teams to remain focused and productive.

•    Helps the organization grow from hardships and difficult experiences.

Manages Ambiguity | Operating effectively, even when things are not certain or the way forward is not clear.

•    Embraces change and makes decisions and acts without complete information or a clear road map.

•    Conveys stability and provides direction to leaders in evolving or uncertain times.

•    Finds opportunities inherent in the unknown and guides the region to capitalize on them.

•    Effectively manages the stress that accompanies transitions and change, helping teams adapt productively.

QUALIFICATIONS

• 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
• 12+ years of progressive leadership experience in food & beverage operations (preferred)
• Proven success leading leaders and driving accountability across multiple venues, including full P&L ownership
• Experience in high-volume, multi-revenue environments (F&B, events, entertainment) such as large-scale entertainment venues, resorts, casinos, or similar operations is a plus
• Must be in, or willing to relocate to, the Florida market
• Ability to travel frequently across the assigned market, including some overnight stays, and to maintain a valid driver's license and reliable transportation
• Ability to obtain required licenses and certifications for your market
• Must be 21 years of age or older as required by state or local law
• Bachelor's degree in business administration, hospitality management, or a related field preferred; equivalent combination of education and relevant experience will be considered

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
• Ability to travel frequently by car and, as needed, by air, including extended periods of driving between venues

Sounds like a fit? We cannot wait to meet with you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
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