Approximately 18 months of gas service work experience, including at least one year repairing and servicing gas equipment, appliances, or controls; these experience requirements may be reduced at management’s discretion for an individual demonstrating exceptional ability and skills to perform the Service Technician III duties.
Demonstrated ability to perform the work requirements and deal tactfully and courteously with customers.
Safe and competent driving ability, knowledge of traffic laws, and a clean traffic abstract.
Working knowledge of departmental operating rules and procedures, applicable codes such as NFPA #58 and #59, regulations, standards, and safety practices, as well as standard trade practices and procedures.
Proficiency in using the tools, materials, and equipment of the trade, a good safety record, and ability to use a computer.
Completed required Department of Transportation, Occupational Safety and Health Administration, and National Fire Protection Association courses or programs, with at least minimum passing scores on recurring courses or programs.
Valid Class B commercial driver’s license with hazardous materials endorsement, no restrictions on air brakes or transmission type, and a valid Medical Examiner’s Certificate under 49 CFR 391.41 through 391.49, plus an appropriate clearance certificate such as TWIC.
Satisfactory completion of in-house Service Technician Training and Field Evaluation, and passing continuing refresher courses.
Ability to work indoors and outdoors, crawl under houses and work in confined spaces, and use a gas respirator when required by exposure to gas fumes.
Good physical condition to perform the job and maintain certification, qualification, and licensure; no back or serious eye limitation, color blindness, or restriction on respirator use; keen sense of smell; and no claustrophobia.
Ability to perform moderate to heavy physical effort, including moving ranges and refrigerators.
Availability to work weekends, holidays, and nights, including emergency call-outs.
Responsibilities
Inspect and test appliances, equipment, and associated systems at customer premises; diagnose and repair problems using human senses, leak-detecting solution, and gas-detection or measurement equipment such as leak detectors, manometers, and pressure gauges; verify the problem has been corrected.
Lock, unlock, read, change, and remove meters; initiate plugged service; deliver cylinders as directed; investigate high-bill complaints; and complete service orders documenting work performed.
Collect money on cash-on-delivery and plug-meter orders, account for collected revenue, and deliver money to the designated employee.
Respond to gas-related emergencies, including fires, leaks, broken pipes, and explosions; perform necessary emergency repairs and apply stoppers when needed; remain at the site until properly relieved when necessary.
Advise or instruct consumers in the proper and efficient operation of appliances and equipment, while maintaining a courteous and tactful manner with customers and the public.
Drive the service truck and maintain necessary truck supplies and equipment.
Prepare reports, input data into a computer, and perform other clerical or administrative duties.
Work safely; comply with and, where required, enforce company safety rules, regulations, and practices; promote safe work habits and good housekeeping; report and rectify unsafe conditions or acts as qualified; and keep environmental, health, and safety training current.
Perform duties as a Tank Truck Driver, Installer 1/C, Tanker Driver, Cylinder Driver, or Meter Reader as required.
Perform other related work as required or directed.
Occasionally instruct a helper or trainee in proper methods and procedures and ensure adherence to safety rules and practices.
Troubleshoot service cases, make immediate repairs or repairs of a non-complex nature, and make temporary repairs or adjustments when necessary.
Desired Qualifications
High school graduation with technical schooling is preferred.
Overview
This position has a progression.
PURPOSE STATEMENT:
Performs skilled tasks of average difficulty following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, inspection, testing, adjusting, and repair of all types/models of gas utilization appliances/equipment and systems for residential/commercial/industrial users.
Responsibilities
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Performs all the job duties of a less complex nature of a Service Technician II to include inspecting and testing appliances, equipment and associated systems on customers premises and fixing the problem. Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem and to verify that the problem has been corrected.
Locks, unlocks, reads, changes, and removes meters; initiates plugged service. Deliveries cylinders as directed. Investigates high bill complaints and completes service orders as to work performed. Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to designated employee.
Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion. Performs necessary emergency repairs and applies stopper when necessary. Stands-by at the site, when necessary, until properly relieved by appropriate personnel.
Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public. Advises or instructs consumer in the proper and efficient operation of their appliances/equipment.
Drives service truck and maintains necessary truck supplies and equipment.
Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc.
Works in a safe and responsible manner. Complies with and where required enforces all safety rules, regulations and practices in effect and established/adopted by the Company. Cooperates in the fullest in the promotion of safety, safe work habits, and good housekeeping to include the reporting and rectifying, as qualified, any unsafe conditions or act. Maintains all EH&S training on a current basis.
Performs as Tank Truck Driver, Installer 1/C, Tanker Driver, Cylinder Driver or Meter Reader as required; receives appropriate higher grade in accordance with the C.B.A.
Performs related and other work as required and/or directed.
OTHER FUNCTIONS/RESPONSIBILITIES:
Performs all other related duties as instructed by supervisor/manager.
Qualifications
Education/Certification/License:
Preferably a high school graduate with technical schooling.
Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs.
Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs.
Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49. and appropriate clearance certificate such as TWIC.
Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses.
Experience:
Approximately 18 months gas service work experience, not less then one year of which must have been in the repair and servicing of gas equipment/appliances/controls: these experience requirements may be reduced at management’s discretion based on need and for the individual who demonstrates exceptional ability and skills to perform the duties of Service Technician III.
Must have demonstrated ability to effectively perform the work requirements and to deal tactfully and courteously with customers.
Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract.
Possesses working knowledge of departmental operating rules and procedures, pertinent codes (such as NFPA #58 and #59) regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade.
Proficient in the proper use of the tools, materials, and equipment of the trade and have a good safety record; ability to use computer.
Required Licensure, Certification, Registration or Designation:
Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49. and appropriate clearance certificate such as TWIC.
Supervision:
Under the general supervision of the General Manager, receives work assignments and instructions from the Operations Manager, Operations Superintendent, Operations Supervisor or Leadman/Foreman, as well as service requirements from the Office staff.
Latitude for independent judgment and action in carrying out the details as prescribed in Company/department policy, procedures or standards.
Occasionally has a helper; instructs helper/trainee in proper methods, procedures, etc. and ensures adherence to safety rules and practices.
Explanatory Remarks:
Employees in the Service Technician III classification are essentially trouble shooters, and most assignments are referred to as “first calls.” They effect immediate repairs or repairs of a non-complex nature and where necessary, temporary repairs or adjustments. At this level emphasis is placed upon acquiring greater knowledge of the basic techniques of the trade. Occasionally, the incumbent may be given assignments of higher level in order that he/she may gain experience and knowledge of the more difficult operations. The chief distinguishing feature between this position and the
work performed by the Service Technician II is in the degree of complexity and difficulty of the service cases involved which generally can be performed effectively, efficiently, and safely through education and experience on the job. Aside from the qualifications noted in the job specifications above, progression to Service Technician II is also contingent upon vacancy.
Communication/Competency/Skill Requirements:
Flexible and adaptable to changes within the position/department/company.
Able to steward themselves in a professional and courteous manner to promote a harmonious working environment.
Able to communicate professionally, courteously, and effectively utilizing standards means of communication within the workplace (i.e., verbal, written, e-mail, phone, text, etc.).
Working Conditions/Environment/Physical Demands:
Works indoors and outdoors; crawls under houses and worked in confined spaces.
Degree to which exposed to gas fumes varies from light to an occasionally heavy concentration requiring the use of a gas respirator.
Subject to work on weekends, holidays, and nights to include emergency call outs.
Good physical condition to perform the requirements of the job and maintain certification/qualification/license.
No back or serious eye limitation including color blindness or restriction on respirator use; must have a keen sense of smell.
Must not have claustrophobia.
Work involves moderate to heavy degree of physical effort, e.g. to move ranges, refrigerators, etc.