T

TOPdesk

Cloud/on-prem ITSM platform with automation

Account Manager - Hungarian Market

Account ManagementConfirmed live in the last 24 hours
Full-timeDelft, Netherlands€3.5k - €4k /moHybrid

About the Job

Requirements

  • A completed university degree is required.
  • Fluency in Hungarian and English is required.
  • Fluency in either German or Dutch is required.
  • Confident use of customer relationship management systems for pipeline management and forecasting.
  • Strong communication and presentation skills.
  • A confident and persuasive presence, combined with an entrepreneurial mindset.
  • Strong goal and results orientation while maintaining a high level of customer and service focus.

Responsibilities

  • Take full ownership of all contract renewals within the portfolio, including forecasting based on Commit, Best Case, and Pipeline.
  • Identify risks early and define concrete mitigation measures.
  • Negotiate contractual terms within defined commercial guidelines.
  • Build and maintain an active expansion pipeline.
  • Identify cross-sell and upsell opportunities based on actual customer value and needs using value-based selling.
  • Segment accounts based on revenue potential and whitespace to prioritize time effectively.
  • Conduct regular, results-oriented customer check-ins.
  • Collaborate with Marketing and Product teams on customer feedback and product needs.
  • Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion.
  • Serve as the main commercial point of contact for Hungarian customers and manage the customer portfolio's commercial success.
  • Identify opportunities, build an expansion pipeline, and secure revenue through structured renewal management.

Desired Qualifications

  • Experience in a customer-facing role with commercial and/or revenue responsibility is preferred.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

Recently Posted Jobs

Explore more opportunities at TOPdesk

See more jobs