International Office Design & Utility Lead

Role Overview

The Global Design, Workplace & Experience (GDWE) team, within Strategy, Facilities & Construction (SF&C) and Real Estate Services (RES), is responsible for advancing Citi's workplace strategy, office design, workplace analytics, change engagement, and workplace technology initiatives across the global portfolio.

The International Office Design & Utility Lead supports workplace planning, office design, and employee experience initiatives across Citi's International portfolio while leading the Mumbai-based GDWE Utility Team.

Reporting to the Global Head of Workplace Strategy & Office Design, the role serves as the primary International lead for workplace planning, design governance, and office design activities across more than 70 markets. The position translates global workplace strategies, standards, and governance requirements into practical solutions that support business objectives, employee experience, and portfolio performance.

As part of Citi's centralized Workplace Strategy & Office Design function, the role works closely with regional stakeholders, the International Construction team, and the Americas Office Design Lead to ensure consistent application of workplace standards, planning methodologies, and governance processes across the global portfolio.

Key Responsibilities

International Workplace Planning & Design

• Lead workplace planning and office design activities across the International portfolio.
• Apply Citi workplace standards, planning principles, and governance requirements across regional projects.
• Develop workplace concepts, planning recommendations, and business cases supporting workplace investments.
• Provide workplace design guidance throughout project planning, design, and delivery.
• Support workplace transformation and Future of Work initiatives.

Design Governance & Global Alignment

• Execute priorities, standards, and initiatives established by the Global Workplace Strategy & Office Design team.
• Lead implementation of the Global Workplace Design Guidelines (GWDG) and Citi Program Assessment Tool (CPAT).
• Conduct design reviews and governance activities throughout the project lifecycle.
• Balance enterprise standards with regional business, regulatory, and market requirements.
• Partner with the Americas Office Design Lead to promote alignment, consistency, and knowledge sharing globally.

Utility Team Leadership

• Lead and manage the Mumbai-based GDWE Utility Team supporting workplace design, analytics, change engagement, and workplace technology activities.
• Allocate resources, establish priorities, and monitor delivery across utility workstreams.
• Develop team capabilities through coaching, mentoring, and performance management.
• Foster a collaborative, service-oriented culture focused on quality, responsiveness, and continuous improvement.
• Ensure compliance with Citi policies, governance requirements, and RES/SF&C objectives.

Portfolio Planning, Analytics & Innovation

• Utilize workplace, occupancy, utilization, and portfolio data to support workplace and real estate decisions.
• Partner with GDWE Data Analytics and other functional teams to incorporate relevant insights into workplace recommendations.
• Apply benchmarking, workplace analytics, and industry best practices to support portfolio optimization.
• Promote the use of workplace planning, visualization, and technology-enabled decision-support tools.
• Identify opportunities to improve workplace effectiveness, employee experience, and portfolio performance.

Stakeholder Engagement

• Build strong partnerships across Real Estate Services, Construction, Facilities Management, Sustainability, Data Analytics, Change Engagement, Technology & Innovation, and business teams.
• Partner closely with the International Construction Lead and regional project teams.
• Represent Workplace Strategy & Office Design in governance forums, project reviews, and planning discussions.
• Help align regional business needs with global workplace objectives.

Qualifications

Education

• Bachelor's degree in Architecture, Interior Design, Urban Planning, Workplace Strategy, Real Estate, Facilities Management, Business Administration, or a related discipline.
• Advanced degree and/or relevant professional certification preferred.

Experience

• 8-12 years of experience in workplace strategy, workplace design, architecture, interior design, workplace consulting, corporate real estate, or workplace transformation.
• Experience leading workplace planning, office design, or workplace transformation initiatives within complex organizations.
• Demonstrated experience leading teams, programs, or cross-functional initiatives.
• Proven ability to influence decisions through workplace expertise, stakeholder engagement, and data-driven recommendations.
• Corporate real estate, financial services, and global portfolio experience preferred.

Technical & Professional Skills

• Expertise in workplace planning, office design, workplace strategy, and employee experience.
• Strong understanding of workplace governance, occupancy planning, portfolio planning, and project delivery.
• Proficiency in AutoCAD and Revit.
• Familiarity with BIM, Archibus, workplace analytics platforms, and digital workplace tools.
• Working knowledge of workplace analytics, change engagement principles, workplace technology solutions, and innovation practices.
• Strong communication, presentation, leadership, and stakeholder management skills.
• Advanced proficiency in Microsoft PowerPoint and Excel.

Position Summary

The International Office Design & Utility Lead is the primary International workplace planning and design lead within Citi's centralized Workplace Strategy & Office Design function and manager of the Mumbai-based GDWE Utility Team. The role combines workplace expertise, team leadership, and operational oversight to support workplace planning, design governance, portfolio optimization, and workplace transformation initiatives across the International portfolio.

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Job Family Group:

Corporate Services

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Job Family:

Facilities Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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