Tesla

Makes electric cars, robotaxis and grid batteries

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeSan Juan, Puerto RicoNo salary listed

About the Job

Requirements

Preferred five years of industry experience installing, maintaining, and troubleshooting solar photovoltaic systems, battery storage, or electric vehicle charging stations; electrical trades experience is preferred.
Understand National Electrical Code requirements related to solar photovoltaic installations and know National Fire Protection Association 70E practices.
Be proficient in installing grid-tied inverters and working with various ground- and roof-mount racking systems.
Be able to work in extreme environments, including hot sun, below-freezing conditions, crawl spaces, confined spaces, limited illumination, and dusty conditions.
Be proficient with spreadsheets, word processing, and computer-based applications such as time tracking and case management.
Be able to work at heights, climb ladders and stairs, lift heavy objects, remain on foot for long periods, and perform bending, stooping, and crawling.
Be able to work independently, manage one's schedule, make decisions independently, and handle emergency situations calmly.
Have strong written and verbal communication skills, particularly in customer-facing settings, and customer-service skills.
Be able to work collaboratively and maintain regular, reliable, and predictable attendance.
Be able to travel for up to two weeks at a time.

Responsibilities

Perform preventive maintenance on commercial inverters to maintain warranty coverage.
Respond to corrective maintenance cases involving commercial solar photovoltaic systems, commercial energy storage systems, and vehicle charging stations, and accurately update online case logs.
Attend inverter training schools and demonstrate strong performance.
Follow Tesla and industry-standard safety requirements, and prepare reports as required to meet commercial operations and maintenance contract deliverables.
Work with Operations Engineering Systems Reliability team members to respond to open-case directions and provide requested data.
Prioritize conflicting work requests and escalations, and respond to customer concerns about system performance or functionality.
Account for and care for the issued vehicle, tools, electronics, software, and company property.
Collaborate with electric vehicle charging teams to understand system and installation requirements.
Support ongoing development and improvement of the Tesla Field Service team.
Assist with commissioning solar arrays, batteries, electric vehicle charging stations, and monitoring systems during project installation.

Desired Qualifications

Experience installing and servicing commercial and/or residential solar photovoltaic systems.

Category	Energy - Solar & Storage
Location	San Juan, San Juan
Requisition ID	281371
Type	Full-time

Job Description

The Commercial Field Service Technician will report to the Operations and Maintenance Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla’s energy products including but not limited to: Commercial solar PV systems, batteries, and electric vehicle charging stations. The Commercial Field Service Technician will be asked to assist in the commissioning of the solar arrays, batteries and electric vehicle charging stations and monitoring systems during project installation. The ideal candidate has experience in the installation and serving of commercial and/or residential solar PV systems.

Job Responsibilities

Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating online case logs accurately. Attend and demonstrate outstanding performance at multiple inverter training schools
Work safely and in accordance with Tesla and industry standard safety requirements. Report writing, where required, to comply with deliverables in commercial O&M contracts
Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
Prioritize conflicting work requests and escalations. Respond to customers’ concerns with the performance or functionality of their system
Ensure the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of at all times
Work collaboratively with the electric vehicle charging teams to understand the system and installation requirements. Support the ongoing development and improvement of the Tesla Field Service team

Job Requirements

Preferred 5 years industry experience, installing, maintaining, and troubleshooting solar PV systems, battery storage or electric vehicle charging stations. Trades experience in electrical is preferred
Understanding of the NEC codes that relate to solar PV installations. Knowledge of NFPA 70E practices. Proficiency in installing grid-tied inverters and able to work with various ground and roof mount racking systems. Ability to stay organized in a fast-paced environment with aggressive timelines. Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc. Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time. Bending, stooping, crawling, in confined spaces, working in limited illuminated areas, working in dusty conditions are required. Ability to work independently and manage your own schedule
Comfortable making decisions independently and handling emergency situations with a calm and measured manner
Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
Excellent customer service skills required. Ability to work well with others in a collaborative team environment. Regular, reliable and predictable attendance required. Ability to travel for up to 2 weeks at a time

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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