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Salesforce

Salesforce

Cloud-based CRM platform with subscriptions

Chief Technology Officer – Data and AI

Full-Time
No salary listed
Expert
Bachelor's
London, UK
Hybrid

Office-based role with flexible workplace arrangements.

About the job

Requirements
  • 15+ years in enterprise architecture, technical consulting, or technical pre-sales in Data/AI.
  • A proven enterprise-architecture credential such as Zachman or TOGAF; Salesforce Certified Technical Architect is a plus. The candidate must clearly demonstrate Salesforce Platform depth.
  • Architect-level, hands-on experience on a major data platform such as Google Cloud Platform, Snowflake, Databricks, Amazon Web Services, or Microsoft Azure.
  • A track record as an Enterprise Architect or as a trusted advisor to Enterprise Architects in large, complex technology stacks.
  • Experience building reference architectures and technical go-to-market narratives for new offerings.
  • Demonstrated C-level advisory experience with Chief Data Officers, Chief Technology Officers, Chief Information Officers, or Chief AI Officers.
  • Fluency in English is required.
  • A degree or equivalent experience is required.
  • Hands-on expertise with cloud data warehouses or data lakes, ingestion pipelines, data modelling, and data governance.
  • Expertise in generative artificial intelligence, retrieval-augmented generation, vector stores, agent lifecycle management, and Model Context Protocol/Agent-to-Agent interoperability.
  • Deep architectural fluency with the Salesforce Platform, Data 360, Agentforce, and Agent Builder.
  • Familiarity with MuleSoft, hyperscaler software development kits, Tableau, Power BI, or Looker.
Responsibilities
  • Serve as the definitive technical voice on the Salesforce Platform ecosystem and Data 360, advising Sales, Consulting, and senior architects on Data 360 architecture.
  • Present at events, analyst briefings, and customer boards, and publish thought leadership that shapes the market’s view of data-first artificial intelligence.
  • Own technical decisions on data modelling, identity resolution, real-time versus batch processing, and activation strategy within Data 360 for EMEA’s largest deals.
  • Build proof-of-value demonstrations with Account Executives and Sales Engineers, targeting completion in under two weeks, to accelerate buying decisions.
  • Apply headless architecture and artificial-intelligence-driven agents through a data-first lens.
  • Act as a long-term trusted advisor to strategic accounts beyond individual deal cycles.
  • Build reference architectures and technical go-to-market narratives ahead of new offering launches.
  • Turn deal experience into reusable playbooks for the wider architect community.
  • Co-own architecture patterns with systems-integrator and hyperscaler partners, including Amazon Web Services, Google Cloud Platform, Microsoft Azure, Snowflake, and Databricks.
Desired Qualifications
  • Salesforce Certified Technical Architect credential.
  • Additional EMEA languages.
  • Familiarity with Tableau, Power BI, or Looker.

About the company

Salesforce provides cloud-based CRM software to help organizations manage customer relationships. Its main platform, Customer 360, combines marketing, sales, service, commerce, and IT tools in one integrated suite delivered via subscription. It differentiates itself with a broad, modular product lineup, a large ecosystem of partners and training, and cloud-based updates. Its goal is to help businesses of all sizes improve customer relationships, streamline operations, and drive growth by delivering consistent, data-driven experiences across the customer journey.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

1999

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Simplify's Take

What believers are saying

  • Q2 FY2027 revenue reached $11.3 billion, with 11% growth and raised guidance.
  • Agentforce ARR exceeded $1.5 billion, while combined Agentforce and Data 360 neared $3.9 billion.
  • FIDE selected Salesforce as title sponsor in 2026, expanding platform visibility to 800 million fans.

What critics are saying

  • Anthropic Claude token costs cut Salesforce margin guidance to 20.1% for FY2026.
  • June 2026 and August 2026 layoffs hit Agentforce, MuleSoft IT, and Marketing Cloud teams.
  • Independent AI agents from Microsoft and ServiceNow can replace Salesforce seats by 2027.

What makes Salesforce unique

  • Salesforce unifies CRM, Slack, Data 360, and Agentforce 360 across one enterprise stack.
  • September 11, 2026 launched seven role-specific Agentforce agents across sales, service, commerce, HR.
  • September 2026 partner ecosystem spans OpenAI, Anthropic, Google, AWS, and F5 integrations.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Tech in Asia
Sep 11th, 2026
Salesforce unveils Enterprise AI Harness foundation with unified interface rolling out from 2028

Salesforce has announced the Enterprise AI Harness foundation, a new set of capabilities with a unified interface. The features are scheduled to roll out sequentially starting in early fiscal 2028. Details on pricing, packaging, regional availability and upgrade paths will be provided nearer to general availability. The move follows similar centralized AI oversight tools from competitors, including ServiceNow's AI Control Tower. ServiceNow and Microsoft have also announced plans to unify governance across their respective platforms, intensifying competition in enterprise AI management tools.

Yahoo Finance
Sep 10th, 2026
Salesforce becomes FIDE title sponsor, powering chess rankings and AI fan experiences for 800M fans

Salesforce has become the title sponsor and technology partner of the International Chess Federation (FIDE) in a multiyear agreement. The partnership will power FIDE's operations, player rankings, and fan engagement through Salesforce's Agentforce 360 portfolio, including Slack. The collaboration covers the 2026 and 2028 World Championship Matches, the 2027 Women's Match, and world rankings. FIDE, which oversees 204 national federations and 1.5 million rated players, will run its entire operation on Salesforce's platform. Key implementations include a Chess Concierge Agent for fan queries, an ELO Player Rating Agent for conversational player lookups, and near-real-time rating updates across federations. The system will serve over 800 million chess fans globally and process data from 60,000-plus annual events.

The Register
Sep 10th, 2026
Microsoft launches AI tool to convert Salesforce and ERP systems to Dynamics 365

Microsoft has launched Dynamics 365 Activate, an AI-powered tool designed to help businesses migrate from Salesforce and other CRM and ERP systems to its Dynamics 365 platform. Currently available as a public preview for Salesforce conversions, the tool analyses existing implementations, identifies data relationships and dependencies, and creates migration blueprints. The software aims to reduce manual effort and migration risks whilst helping Microsoft's partners assess customer environments more quickly. Additional CRM and ERP migration scenarios will launch later this year. The timing is notable as Salesforce faces challenges with its own AI platform, Agentforce, which has reportedly struggled to gain user enthusiasm. Microsoft's Productivity and Business Processes unit, which includes Dynamics, generated $140 billion in revenue in FY 26, up 15 per cent year-over-year.

Yahoo Finance
Sep 9th, 2026
Salesforce and F5 integrate AI security as both post 11% revenue growth

F5 and Salesforce announced an integration on 2 September, embedding F5 AI Guardrails into MuleSoft's Agent Fabric Omni Gateway. The partnership aims to address security risks in agentic AI deployments, including prompt injection and data leakage. F5 reported Q3 FY26 revenue of $865 million, up 11% year-over-year, with non-GAAP operating margin at 35.0%. Salesforce posted Q2 FY27 revenue of $11.3 billion, also up 11%, with non-GAAP operating margin of 34.1%. Salesforce raised full-year FY27 revenue guidance to $46.1 billion–$46.4 billion. Both companies operate at similar profitability levels. Salesforce leads in scale with $33.5 billion in cRPO backlog, whilst F5 benefits from specialised AI security positioning. Agentforce ARR grew 210% year-over-year, nearing $3.9 billion.

Yahoo Finance
Sep 9th, 2026
Salesforce steadies after GPT-6 Astra wiped 4% off stock price

Salesforce shares fell approximately 4% on Tuesday after the launch of GPT-6 Astra sparked concerns that general-purpose AI could replace specialised software functions. The stock recovered on Wednesday, trading nearly flat at $248.84. The company reported quarterly revenue of $11.3 billion and current remaining performance obligations of $33.5 billion. Agentforce annual recurring revenue exceeded $1.5 billion, more than tripling year over year, though it represents only 3.2% of Salesforce's $46.25 billion full-year revenue guidance midpoint. Contracted obligations equal roughly 72% of annual guidance, providing near-term stability. However, analysts warn contracts cannot permanently protect seat growth or pricing if independent AI agents become viable substitutes. Salesforce currently trades 26.97% below its estimated fair value of $340.76.