Texas Instruments

Makes analog and embedded chips in its own plants

Customer Support Representative - Customer Support Center

Customer SupportConfirmed live in the last 24 hours

Full-timeFreising, GermanyNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED with two years of work experience in a call center or customer support environment, or an Associate degree in business administration or a related field.
Proficiency in written and verbal English communication.

Responsibilities

Turn customer challenges into success stories.
Collaborate with cross-functional teams to tackle complex issues.
Contribute to improving operational processes and customer experience.
Use internal systems to respond to customer inquiries and document customer interactions.
Leverage data to address customer problems and maintain operational success metrics.
Proactively resolve data discrepancies between TI and customers.
Build external and internal relationships.

Desired Qualifications

Previous customer service experience.
Microsoft Excel experience, including the use of filters, formulas, and pivot tables to organize, aggregate, and analyze data.
Experience with email, ticketing systems, and customer relationship management platforms.
German, French, Spanish, or Italian language skills.

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact:

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

Turn customer challenges into success stories
Collaborate with cross-functional teams to tackle complex issues
Contribute to improving our operational processes and customer experience
Use internal systems to respond to customer inquiries and document customer interactions
Leverage data to address customer problems and maintain operational success metrics
Proactively resolve data discrepancies between TI and customers
Gain valuable experience in building both external and internal relationships
Be a part of a supportive team environment that values your input and ideas

Minimum requirements:

High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field
Proficiency in English, written and verbal, communication

Preferred qualifications:

You're a natural communicator who can explain complex ideas simply
You have an eagle eye for details and take pride in your work
Your passion for helping others shines through in every interaction
You're a creative problem-solver who thinks on your feet
You thrive in a fast-paced environment and can juggle multiple priorities
You're comfortable working independently, but also love being part of a team
Previous customer service experience is a plus
Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
Nice to have: German, French, Spanish, or Italian language skills

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

About the Company

Texas Instruments

Makes analog and embedded chips in its own plants

Texas Instruments designs and makes analog and embedded processing chips, the basic parts inside cars, factory equipment, data centers, and consumer electronics, and it sells one of the broadest chip catalogs in the industry. In 1958, its engineer Jack Kilby built the first integrated circuit, the building block of modern electronics, and later won a Nobel Prize for it. Its analog chips regulate power and convert signals such as sound and heat into data, while its microcontrollers act as small built-in computers, and TI earns money selling both to device makers. It also makes the graphing calculators many students use in math class. Texas Instruments was founded in 1930 and is based in Dallas, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Dallas, TX
Founded: 1930

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