Field Engineer - Adobe Journey Optimizer

The opportunity

The Field Engineering AJO consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing Adobe Campaign solution. This is a client-facing role and requires consultant to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations in building customized solutions to meet Client’s business needs through Adobe Campaign. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with Clients to strategize and drive business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role which requires a solid technical acumen in digital campaign implementation and involves constant customer interaction.

What you’ll be doing

•    Be a recognized expert/SME for Adobe internal and regional stakeholders.
•    Act as a lead point of contact for any Customer engagement. 
•    Build trusted advisor relationships with our Clients & Implementation Partners.
•    Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
•    Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
•    Gain an in-depth knowledge of a client's website architecture, online business model, and online campaign strategy.
•    Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements. 
•    Review customized solution design and implementation strategies.
•    Validate implementation and follow through on issues until resolved.
•    Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
•    Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
•    Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
•    Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
•    Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future maturity roadmap.
•    Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
•    Manage Customer expectations appropriately and keep projects on schedule and within scope.
•    Manage multiple client engagements simultaneously.
•    Work and collaborate with Adobe internal teams and Client/Implementation Partners.
•    Technical writing and PowerPoint presentation creation

What we want from you

•   6-8 yrs. of overall experience as a client-facing consultant, working experience in Adobe Journey Optimizer (AJO) and ACC.
•    Hands-on experience building customer journey Campaigns, workflows 
•    Setting up source connectors and ingesting data.
•    Understanding of segments in AEP and leveraging these segments in building journey
•    Triggering journeys and activations based on segments and profiles.
•    Implementing journey automations, actions and messages and integrating with destinations like CRM, email, etc. 
•    Experience developing, debugging and optimizing workflows, journey.
•    Creating journey templates, editing existing ones and deployment
•    Experience in Campaign module (batch and triggered)
•    Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization.
•    Understanding data structures such as - JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flows.
•    Experience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc. 
•    Experience in SQL (Oracle / SQL Server / PostgreSQL) 
•    Experience in Javascript / jQuery/XML/Web Services
•    Knowledge of HTML DOM manipulation and page load events a plus 
•    Solid understanding of general business models, concepts and strategies.
•    Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
•    Passion for the internet domain and use of technology to solve business problems.
•    Exceptional organizational, presentation, and communication skills - both verbal and written.
•    Must be self-motivated, responsive, professional and dedicated to customer success.
•    Possess an innovative, problem-solving, and solutions-oriented mindset
•    Demonstrated ability to learn quickly, be a team player, and manage change effectively.
•    Extensive knowledge of Microsoft Office.
•    Bachelor's/ master's degree in computer science with equivalent work experience.
•    Experience presenting in front of various technical and business audiences.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.