Q

Q5

Organisational change consultants enabling growth

People Operations Advisor

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeLondon, UK£50k - £60k

About the Job

Requirements

  • Previous demonstrable experience operating as an HR Adviser, People Operations Adviser, or similar generalist People role within the UK.
  • Good working knowledge of UK employment law and HR best practice.
  • Demonstrable experience using and supporting HR systems, ideally including HiBob, Leapsome, or similar platforms.
  • Experience maintaining employee data, workflows, reporting, and people process documentation.
  • Demonstrable experience working with HR metrics and collating HR dashboards using Excel or other software.
  • Experience supporting the employee lifecycle, including onboarding, contractual changes, performance cycles, and leavers.
  • Strong attention to detail and confidence working with confidential employee data.
  • Comfort supporting managers and employees with system, process, and policy queries.
  • A systems-minded, curious interest in how technology can improve employee and manager experience.
  • Ability to manage multiple priorities across systems, processes, and stakeholder needs.
  • Confidence communicating and building trust with the People team, managers, and employees.
  • Ability to work globally and support consistent processes across different locations.
  • Discretion and professionalism when handling sensitive information.

Responsibilities

  • Act as a key People team contact for Q5’s core people systems, including HiBob, Leapsome, Culture Amp, and other learning and development platforms.
  • Support the day-to-day administration, maintenance, and continuous improvement of people systems across the global organisation.
  • Ensure employee data, workflows, permissions, processes, and reporting are accurate, consistent, and well maintained.
  • Support system configuration, testing, troubleshooting, user guidance, and process documentation.
  • Work with the People team to identify opportunities to improve system use, automation, employee self-service, and manager self-service.
  • Support the use of Leapsome for performance, feedback, and development conversations; Culture Amp for engagement surveys, including quarterly eNPS and engagement surveys; and other platforms for learning-related workflows.
  • Produce people systems reports and dashboards to support decision-making across HR, learning and development, performance, and employee experience.
  • Create and maintain user guides, process notes, and FAQs to help employees and managers use people systems confidently.
  • Work closely with the learning and development lead to provide operational and systems support for learning and development activity.
  • Support the administration of learning programmes, workshops, and development initiatives through the organisation’s people systems.
  • Manage learning-related system activity, including programme set-up, employee communications, invitations, enrolment, attendance tracking, completion records, and reporting.
  • Support the collection and analysis of learning feedback and evaluation data.
  • Maintain accurate learning records and support reporting on participation, completion, and engagement.
  • Identify opportunities to improve the employee and manager experience of accessing, completing, and tracking learning activity.
  • Ensure learning and development processes are well documented, repeatable, and aligned with wider People Operations processes.
  • Support the delivery and improvement of core employee lifecycle processes, including onboarding, internal moves, contractual changes, performance cycles, engagement activity, and leavers.
  • Partner with the HR Adviser to ensure employee lifecycle activity is accurately reflected in people systems and workflows.
  • Provide short-term cover for agreed HR Adviser activity during sickness, annual leave, or peak workload periods, particularly for employee lifecycle administration, policy queries, process guidance, or system updates.
  • Maintain accurate employee records and ensure data is complete, up to date, and compliant with GDPR and internal governance requirements.
  • Support cyclical People processes such as performance reviews, pay reviews, engagement surveys, policy updates, and compliance reporting.
  • Prepare and maintain process documentation to support consistency across the global organisation.
  • Work collaboratively with Payroll, Finance, IT, and other internal teams to ensure joined-up employee processes.
  • Own global systems, data, and process improvement for the People function, with the HR Adviser contributing UK advisory input and feedback.
  • Identify opportunities to simplify, clarify, or strengthen People processes.
  • Support global process mapping, workflow design, and continuous improvement initiatives.
  • Ensure operational processes are delivered accurately, efficiently, and within agreed timelines.
  • Own compliance records, system storage, and audit readiness in people systems, including right-to-work evidence, employment documentation, and data retention; UK right-to-work checks are led by the HR Adviser.
  • Contribute to People projects that improve employee experience, operational efficiency, and manager capability.
  • Bring a continuous improvement mindset to the People function and challenge where processes can be improved or better embedded through systems.
  • Provide first-line support on operational, system, and process-led queries; advisory and employee relations queries are routed to the HR Adviser as the first point of contact.
  • Support managers and employees with straightforward lifecycle and policy queries.
  • Escalate complex, sensitive, or higher-risk UK employee-relations matters to the HR Adviser and/or People/HR Manager.
  • Apply a practical understanding of UK employment law and HR best practice when supporting People Operations activity.

Desired Qualifications

  • Experience acting as a super-user or key user for an HRIS, ideally HiBob, a performance platform such as Leapsome, and learning and development systems.
  • Experience supporting learning and development programme administration, completion tracking, evaluation, or reporting.
  • Experience producing People reports, dashboards, or management information.
  • Experience in a professional services, consulting, technology, or fast-paced commercial environment.
  • CIPD Level 5 qualification or equivalent experience.
  • Experience supporting a multi-jurisdiction or global employee population, for example in the United States, APAC, or the Middle East.

About the Company

Q5

Organisational change consultants enabling growth

Q5 helps organizations manage change and improve performance. It provides consulting services across all sectors to help clients face change confidently, plan for growth, and seize opportunities. The firm leverages cross-sector expertise to offer diverse perspectives on client challenges, while maintaining strict confidentiality due to the sensitive nature of its work. Notable achievements include the Queen’s Award for international trade (2019), designation as a Leading Management Consultancy by the FT for three years running, and a listing among Sunday Times’ Best 100 Small Companies to Work For (2020). The goal is to enable clients to implement effective change, drive growth, and continuously improve while upholding professionalism and discretion.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2009

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