Forecasting and Capacity Analyst

Job Description

This is a hybridrole. As a Forecasting & Capacity Analyst - BetMGM you will ensure capacity planning across appropriate channels and skills, plan all proper training classes, and balance overall operations.

Reporting to the Senior Capacity Planning Supervisor - BetMGM you will be part of the Support Services Team, who resolves issues to meet our goals. Additionally, you will work through project work to assist with the WFM team goals.

You Will:

• Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni channel environment.
• Ensure capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.
• Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that might improve arrival patterns that would require schedule adjustments to balance the operations.
• Collaborate and consult with peers, colleagues and managers to resolve issues.
• Identify and recommend opportunities for process improvement and risk control development.

Qualifications

You Have:

• +1 year forecasting and capacity planning experience required in some capacity
• Present information, findings, and training to groups of different size including senior management teams
• Knowledge of workforce management software packages including NICE (preferred) / Verint WFM.
• Knowledge on BI tools such as SQL, Python, Snowflake, and Teradata.

Additional Information

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• 26 days annual leave (including sick pay) and 22 public holidays.
• Life assurance and Wellbeing support.
• Private healthcare for you and dependants.
• A stake in our success through our ShareSave scheme.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.