Manager – Software Engineering Management

Job Description

• Team Leadership & Ownership: Mentoring and guiding a full-stack engineering team,
fostering a culture of ownership, high engineering standards, and continuous growth.
• Product Collaboration: Partner closely with Product Managers to align on roadmap goals,
translate business needs into scalable architectures, and turn product vision into clean,
robust code.
• Architecture & Hands-On Delivery: Drive architectural clarity and best practices across our
Python backend, React frontend, and PostgreSQL data layer. Balance hands-on coding, design
reviews, and code quality with execution management.
• Operational Excellence: Oversee platform reliability, performance, monitoring, and incident
management using modern observability tools.
• Customer Value & Continuous Optimization: Lead initiative-driven maintenance and
enhancements to help existing enterprise clients derive maximum value from the AMS
platform.
• Modern Engineering & AI: Champion organized workflows and leverage modern tooling
(including AI-assisted development) to drive team efficiency and innovation

Qualifications

• 2+ years of engineering leadership experience in a fast-paced R&D environment.
• 5+ years of hands-on software development experience with expertise in Python.
• Full-Stack Capability: Strong familiarity with full-stack domains (Python backend + React
frontend).
• Database & Data Modeling: Strong proficiency with relational databases, specifically
PostgreSQL (schema design, query optimization, and performance tuning).
• Fast Learner & Curious Mindset: Ability to quickly master complex domains, absorb new
context, and make confident technical decisions.
• Strong Organization & Execution Skills: Natural capability to prioritize, bring structure, solve
problems under pressure, and lead by example.
• Hands-on Leader: Passionate about diving into code, debugging complex issues,
participating in on-call rotations, and guiding the team day-to-day.
• Education: B.Sc. in Computer Science, Software Engineering, or equivalent practical
experience.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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