Staff Information Technology Engineer - IT Engineering

Company:

Qualcomm Incorporated

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

We are seeking an experienced IT Infrastructure Engineer to support, maintain, and enhance enterprise infrastructure services supporting government mission requirements. This is a hands-on engineering role for someone who enjoys solving complex technical problems, working across multiple infrastructure disciplines, and continuously improving the reliability, security, and supportability of enterprise technology environments.

The ideal candidate will have a strong foundation in enterprise infrastructure and the ability to work across interconnected technologies including compute, virtualization, operating systems, identity, endpoint management, networking, storage, data protection, backup and recovery, and virtual desktop services. We are looking for an engineer with broad technical capability, strong troubleshooting skills, and the curiosity to learn and adapt as technologies and mission requirements evolve.

This position requires an active U.S. Top Secret (TS) security clearance, U.S. citizenship, and the ability to maintain the required clearance throughout employment. Candidates must be capable of working with sensitive and classified information in accordance with government and customer security requirements. This position requires employees to work on-site five days per week.

Key Responsibilities

As an IT Infrastructure Engineer, you will engineer, operate, maintain, and improve enterprise infrastructure supporting secure and mission-critical environments. You will work across multiple technology areas, troubleshoot complex issues that cross system boundaries, identify root causes, and implement sustainable solutions. Your work will help ensure infrastructure services remain secure, reliable, recoverable, performant, and supportable throughout their lifecycle.

You will contribute to infrastructure modernization and continuous improvement through system deployments, upgrades, lifecycle management, vulnerability remediation, automation, monitoring, capacity planning, backup and recovery, and disaster recovery activities. You will partner with infrastructure, cybersecurity, network, application, and project teams to implement changes and solve complex technical problems. Success in this role requires strong technical fundamentals, sound engineering judgment, curiosity, and the ability to learn unfamiliar technologies. We value engineers who look beyond the immediate issue, understand how systems interact, document what they learn, and continually look for opportunities to make the environment better.

Operations & Support

• Provide advanced infrastructure troubleshooting and technical support for production environments.
• Take ownership of complex technical issues from investigation through resolution.
• Monitor infrastructure health, performance, availability, and capacity and proactively address emerging issues.
• Participate in infrastructure projects, upgrades, technology refreshes, and modernization initiatives.
• Develop automation and scripting to improve consistency and reduce repetitive administrative tasks.
• Create and maintain technical documentation, procedures, diagrams, and configuration standards.
• Participate in after-hours maintenance and on-call support as required.

Security & Vulnerability Management

• Incorporate security into the implementation, operation, and lifecycle management of infrastructure services.
• Support vulnerability remediation, system hardening, patch management, and secure configuration activities.
• Partner with cybersecurity teams to investigate and address security findings and reduce operational risk.
• Support infrastructure operating within applicable government security and compliance requirements, including environments governed by frameworks such as NIST, RMF, and CMMC.
• Participate in recovery, resiliency, and disaster recovery activities as appropriate.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.

Experience

• Experience supporting, administering, or engineering enterprise IT infrastructure in production environments.
• Hands-on experience across multiple infrastructure technology areas such as systems, virtualization, networking, endpoint management, identity, storage, backup and recovery, or security.
• Experience diagnosing and resolving technical issues involving multiple systems or infrastructure dependencies.
• Experience working within structured operational, security, change-management, or regulated environments.
• Experience supporting classified networks, secure facilities, government environments, or environments governed by federal cybersecurity requirements is highly desirable.

Technical Skills

Candidates should bring hands-on experience across several enterprise infrastructure disciplines. Experience may include:

• Microsoft Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Endpoint configuration and management technologies such as SCCM/MECM, Intune, or comparable platforms
• PowerShell, scripting, or infrastructure automation
• Virtualization and hyperconverged platforms such as Nutanix, VMware, Hyper-V, or similar technologies
• Virtual desktop technologies such as Omnissa Horizon, Azure Virtual Desktop, Citrix, or comparable platforms
• Enterprise networking concepts including TCP/IP, routing, switching, VLANs, VPNs, and firewalls
• Storage, enterprise backup, recovery, and disaster recovery technologies
• Vulnerability remediation, system hardening, patch management, and infrastructure security
• Infrastructure monitoring, performance management, and capacity planning
• Microsoft cloud, identity, and hybrid infrastructure technologies

Experience with every technology listed is not required. We value strong infrastructure fundamentals, technical versatility, troubleshooting ability, and a demonstrated capacity to learn new technologies.

Key Competencies

• Strong troubleshooting, analytical, and root-cause analysis skills.
• Ability to understand relationships and dependencies across infrastructure technologies.
• Technical curiosity and willingness to learn unfamiliar systems and technologies.
• Ability to take ownership of technical problems and drive them through resolution.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across technical disciplines and teams.
• Ability to balance operational priorities with longer-term engineering improvements.
• Strong organization, documentation, and follow-through.
• Customer and mission-focused approach to technology.
• Commitment to building reliable, secure, maintainable, and supportable infrastructure.

Security Requirements

• Active U.S. Top Secret (TS) security clearance required.
• U.S. Citizenship required.
• Ability to maintain required security clearance eligibility throughout employment.
• Ability to work with sensitive and classified information in accordance with applicable government and customer security requirements.

Minimum Qualifications:

• 4+ years of IT-related work experience with a Bachelor's degree.
OR
7+ years of IT-related work experience without a Bachelor’s degree.

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$119,600.00 - $179,400.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.