Lead Commercial Technician

Job Title: Lead Commercial Technician
Location: Chicago
Reports to: Manager of Field Operations

About Us 
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.

We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.

As we continue to scale, Zentro remains committed to product innovation, operational excellence, and strong partnerships with national REITs and regional property owners alike.

Role Overview
The Lead Commercial Technician is responsible for conducting commercial site surveys, installing and maintaining network infrastructure, and leading field execution for customer installations and service work. This role ensures projects are completed safely, efficiently, and to company standards by coordinating with internal teams, customers, property management, and contractors. The ideal candidate brings strong technical expertise in wireless and wired networking, excellent troubleshooting skills, and the ability to manage multiple projects while delivering a high-quality customer experience.

Primary Responsibilities

• Review request for Site Survey and schedule the site survey with the appropriate requestor, customer, property manager or sales.
• Take photos from various locations on the roof to confirm line of site to a base station or other On Net building
• Verify roof penetration where cabling would enter the building
• Verify cable path through any riser system or path as needed to bring the customer new service
• Verify that there is available power for radio and router
• Document the site survey showing complete cable path, equipment location, antenna mount location and any other site-specific requirements relevant to the task.
• Install and route cabling from the rooftop to our MDF location.
• Install and maintain both wireless and wired network equipment.
• Troubleshoot network outages and service-impacting issues.
• Perform radio alignments, equipment upgrades, and preventative maintenance.
• Coordinate with dispatch, property management, contractors, and customers.
• Ensure compliance with safety standards and company policies.
• Document completed work, materials used, and site conditions.
• Participate in on-call and after-hours maintenance as required.

Skill and Knowledge Qualifications:

• Excellent written and customer contact skills
• Experience aligning Millimeter and microwave radios
• Proficiency in ethernet and fiber troubleshooting.
• Excellent skills dealing with internal customers
• Ability to manage schedule and meet scheduled appointments
• Ability to operate a digital camera and upload photos to a photo server
• Familiar with data cabling and building riser systems
• Must be able to climb ladders and work around building structures to obtain proper site survey results.
• Manage multiple projects while maintaining deadlines.

What We Offer

• Competitive hourly rate of $27-$31/hour depending on skills and experience
• Comprehensive benefits package, including health, dental, and retirement plans.  
• Opportunity to work with a dynamic team in a growing industry.  
• Ongoing training and professional development opportunities.