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Verkada

Builds cloud-managed physical security systems

Lead Product Manager - Intercom Calling

Product ManagementConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USA

About the Job

Requirements

  • At least 8 years of product management experience.
  • A track record of building and scaling complex enterprise software products.
  • An undergraduate degree in computer science, electrical engineering, or a similar quantitative field.
  • Ability to discuss architecture and tradeoffs in depth with engineers and explain them clearly to customers and executives.
  • Strong written and verbal communication skills.
  • Ability to envision the big picture while managing details.
  • Willingness and ability to work onsite five days per week.

Responsibilities

  • Define the roadmap for signaling and media paths across first- and third-party, online and offline pipelines.
  • Deliver a consistent answering experience across iOS, Android, web browsers, PSTN and VoIP endpoints.
  • Track call quality metrics, including ring rate, connection success rate, dropped calls, load time, latency, packet loss, jitter and MOS.
  • Address calling failure modes on real-world networks, including weak cellular links, restrictive enterprise firewalls and NAT traversal.
  • Manage relationships with subprocessors and technology partners, including corporate phone and communications platforms.
  • Add intelligence to call routing based on audio and video triggers, building state, schedules and staff availability.
  • Define the caller experience while a call is being routed.
  • Design strategies for concurrent calls, including ring strategies, triage, queuing, forwarding and failover.
  • Build tools for admins to configure, test and manage routing at scale across sites, users and devices, including receiver groups and SCIM syncing.
  • Enrich calls with context such as live captions, nearby security camera feeds, visitor history and access logs.
  • Build advanced answerer controls, including real-time voice translation, security escalation and multi-door unlocking.
  • Drive video features such as two-way video, auto-framing and AI filters.
  • Define human escalation rules, clean handoffs and firm guardrails for AI conversations, especially safety-related interactions.
  • Build frameworks to measure quality, including escalation rate, accuracy, latency, system observability and model evaluations.
  • Identify, prototype and launch voice AI use cases to find product-market fit.
  • Conduct customer discovery by speaking with customers, conducting onsite walks and observing pain points in the field.
  • Set product strategy and prioritize the roadmap, balancing reliability, new capabilities and customer needs.
  • Partner with engineering and design, bringing technical depth and design sense.
  • Drive execution from specification to launch with attention to detail.
  • Craft the product pitch with marketing and sales.
  • Monitor the competitive landscape and market trends.

Desired Qualifications

  • Technical knowledge of SIP and/or WebRTC, including signaling versus media, codecs, STUN/TURN and NAT traversal, SFUs, and causes of call failure or degradation.
  • Technical knowledge of audio processing and acoustics, including audio DSPs, microphone selection and design, beamforming and noise cancellation.
  • Experience improving reliability and quality with data by defining quality metrics, building dashboards and improving results.
  • Experience shipping voice AI or conversational agents, including speech recognition, text-to-speech and real-time speech-to-speech models.
  • Background in physical security, access control, video surveillance, emergency dispatch (PSAP/911/CAD) systems or IoT hardware.
  • An MS, MBA or equivalent experience.

About the Company

Verkada

Builds cloud-managed physical security systems

Verkada builds security cameras and cloud software for organizations that manage workplaces, stores, schools, and other physical sites. Its Command platform brings video security together with door access, alarms, intercoms, air quality sensors, and visitor management in one interface. Operators use a browser or mobile app to review incidents, manage entry permissions, receive alerts, and control equipment across locations. The company sells its devices with software licenses, which include updates and support, and its AI tools search footage and connect events across cameras. Verkada was founded in 2016 and is headquartered in San Mateo, California.

Company size
1,001-5,000
Company stage
Series E
Total funding
$643.9M
Headquarters
San Mateo, CA
Founded
2016

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