Master Meter

Precise water metering and data delivery

Field Technician 1

Telecom & Utility Field ServiceConfirmed live in the last 24 hours

Full-timeRound Rock, TX, USANo salary listed

About the Job

Requirements

An Associate of Applied Science degree or an equivalent combination of education and experience is required.
The ability to install, repair, and maintain products and systems internally and in the field is required.
Knowledge of meter technologies, including water, gas, and/or electric meters, radio frequency transmitters, and data collection devices is preferred.
The ability to diagnose technical and operational problems is required.
The ability to research, understand, and analyze data, and complete work orders using computer and manual data entry methods is required.
The ability to write technical reports for use throughout the company is required.
A clean driving record, a valid driver's license, a clean criminal background, and eligibility to work in the United States are required.
The position requires willingness to travel within a defined region, approximately 80% overnight.
The position requires physical fitness, frequent bending, and periodically lifting 50 pounds.
The ability to work and move at the required pace without direct supervision is required.
The ability to manage multiple accounts, priorities, and field projects is required.
Strong analytical skills, attention to detail and accuracy, and proactive problem-solving ability are required.
Strong time-management skills and the ability to manage concurrent deadlines are required.
The role requires the ability to work effectively with diverse personalities and to be tactful, mature, and flexible.
The ability to establish credibility and make decisions is required.
The role requires basic computer skills, with a strong preference for Microsoft Excel or databases.

Responsibilities

Provide on-site technical support for AMR/AMI systems.
Oversee AMR/AMI equipment installations as needed.
Diagnose issues with communication systems, electrical systems, and software tools.
Maintain communication with property staff, respond to questions, and provide updates or changes to management.
Maintain documentation and reporting.
Follow up and communicate with timeliness and accuracy.
Work across functional lines to obtain information, coach others, and improve operational effectiveness and understanding.
Maintain safety practices and represent the business to customers, sales teams, and distributor partners.
Maintain and troubleshoot smart water meters and communication systems, and track data to report activity.
Provide support, feedback, and training to utility partners and customers.

Desired Qualifications

Installation, basic electronics, or equivalent experience is preferred.
One year of technical customer service experience is preferred.

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to our customers. Field Technicians maintain and troubleshoot smart water meters and communication systems, provide support, feedback and training to utility partners, and track data to report activity. Candidates for this position should be prepared to fully understand and represent our business, adhere to safety practices and be comfortable in a dynamic, fast-paced work environment. Travel is required for this position. This position will primarily be focused on the south Texas area.

Company Benefits Include:

Company Truck, computer and business expense credit card
Company-paid insurance premiums for Medical, Life/AD&D, and Short and Long-Term Disability Insurances!
401(k) Retirement Plan with up to 7.5% company match!
Year-end bonus (equal to one month’s pay) eligible
Voluntary (employee paid) benefits include dental, vision, accident, critical illness and hospital indemnity, and life/AD&D insurance, flexible savings accounts, health savings accounts.
Paid time off including holidays, vacation and sick time.

Primary Duties

Provide technical support for AMR/AMI systems on-site.
Oversee AMR/AMI equipment installations as needed.
Diagnose issues with communication systems, electrical systems and software tools.
Maintain good communication with property staff, responding to questions and provide updates or changes to management.
Maintain documentation and reporting.
Follow-up and communicate with timeliness and accuracy.
Ability to work as part of a team across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding.
Work with a high level of integrity and professionalism.

Requirements

Associate of Applied Science Degree or equivalent combination of education and experience.
Installation, basic electronics, or equivalent experience (preferred).
One-year technical customer service experience (preferred).
Ability to install, repair, and maintain products and systems both internally and in the field.
Knowledge of meter technologies (water, gas and/or electric) with various radio frequency (RF) transmitter and data collection devices preferred.
A keen interest in acquiring necessary skills with an ability to learn quickly.
Ability to diagnose technical and/or operational problems.
Ability to research, understand and/or analyze data.; and complete work orders utilizing computer and manual data entry methods.
Ability to write technical reports that can be utilized throughout the company.
A keen willingness to help the team and learn new skills (essential).
Basic computer skills with a strong tendency towards Excel or Data Bases (strongly preferred).
Clean driving record, a valid driver’s license, a clean criminal background, and eligible to work in the U.S. (essential).
Well-developed time management and organizational skills as well as strong communication skills.

Physical Requirements

Willingness to travel within a defined region (approximately 80% overnight Travel)
Must be physically fit; able to frequently bend and periodically lift 50lbs
Able to work/move at the required pace without direct supervision
Interact verbally with diverse personalities

Behavioral Requirements

Good written, verbal, and telephone skills demonstrating Master Meter’s empathetic approach to dealing with customers
Ability to manage multiple accounts, priorities and field projects
Positive “can do”/professional attitude and quick, hands-on learner
Enjoys and effective at training customers as required
Self-motivated, disciplined and honest

Competency Requirements

Highly analytical, attention to detail and accuracy required; proactive problem-solving ability with a solutions-oriented attitude
Robust time management skills and ability to manage and meet concurrent deadlines
High energy level; comfortable performing multifaceted projects in conjunction with day-to-day activities
Ability to get along with diverse personalities; tactful, mature, flexible
Ability to establish credibility and be decisive
Results and people oriented

Equal Opportunity Employer

About the Company

Master Meter

Precise water metering and data delivery

Master Meter provides water management solutions that help utilities measure usage precisely, deliver data, and run software that supports water conservation and efficient operations. Its products include ultrasonic meters (Sonata & Octave Ultrasonic), Allegro, Harmony, and the My Water Advisor Portal, which together enable accurate digital measurement, real-time data delivery, and consumer-facing insights. The system works by installing smart meters that capture flow data, transmitting it to software platforms that analyze usage patterns and support conservation programs, billing, and operational decisions. The company differentiates itself with a complete portfolio of smart water technologies and an emphasis on water stewardship, IoT-enabled utility modernization, and platforms that connect field data to customer-facing services. Its goal is to help utilities optimize revenue, improve efficiency, and promote responsible water use within Smart City and IoT strategies.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Mansfield, OH
Founded: 1980

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