Senior IT Support Analyst 1
About the job
- At least five years of experience in IT support, systems, or infrastructure roles, including demonstrable time operating with limited onsite supervision.
- A STEM degree or equivalent technical background.
- Working knowledge of a service delivery framework such as ITIL and practical experience with formal Change, Incident, Problem, and Configuration management.
- Experience across most, and deep capability in at least three, of the following: Windows and Linux desktop and server operating systems, including imaging, ongoing maintenance, patching, and troubleshooting; PC and server hardware, including build, repair, upgrade, and component-level diagnosis; networking, including switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling and fiber, and troubleshooting; scripting and automation, such as PowerShell, Python, or Bash; Active Directory and Group Policy; monitoring, alerting, and observability platforms.
- Experience owning a medium to complex, end-to-end IT project across all phases, from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support.
- Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to use AI to improve service delivery and operational efficiency.
- Ability to communicate and present complex technical concepts and ideas to a general audience.
- The position may require flexibility to work various shifts, including evenings and weekends, and participate in an on-call rotation as needed.
- The position may require prolonged sitting, standing, walking, and computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.
- For U.S. office candidates, eligibility to work on technology regulated by U.S. export regulations as a U.S. citizen, lawful permanent resident, refugee, asylee, or someone eligible to obtain required government authorizations.
- Carry out day-to-day functions required to provide efficient delivery of IT services.
- Track and update support desk Incident, Request, Problem, Change, and Project tickets, along with related documentation.
- Diagnose and independently resolve complex IT issues when no runbook exists, then build one.
- Provide instruction, guidance, technical support, and documentation to teams across the site.
- Provide support to Launch and Mission Operations during launch periods.
- Take ownership of on-site IT infrastructure, including clients, servers, and network.
- Build relationships across site leadership, engineering, and technician teams.
- Serve as the recognized IT subject matter expert.
- Own medium to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions.
- Occasional domestic and international travel may be required.
- Certifications in ITIL, CompTIA (A+, Network+, or Security+), Microsoft, or a network vendor certification.
- Experience with cloud-based technologies such as Azure, AWS, and O365.
- Experience with virtualization technologies and public or private cloud environments, Infrastructure as a Service (IaaS), and Infrastructure as Code (IaC) tools such as Ansible and Terraform.
- Experience in industrial or operational technology (OT) environments.
- Experience with video surveillance and NVR platforms, media streaming, and radio or voice communications systems.
- Experience with telemetry, time-series, or test data pipelines and storage.
- Experience with security and compliance frameworks such as NIST 800-171, CMMC, or ISO 27001.
- Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test operations.
About the company
Rocket Lab builds and launches rockets, designs satellites and sells spacecraft components for commercial operators, governments and defense customers. Its Electron rocket carries small satellites on dedicated missions, while its Space Systems business supplies complete spacecraft and the hardware and software needed to operate them. Customers pay for launch services, satellite development, component sales and mission support, giving the group business beyond sending its own rockets into space. The company is developing Neutron, a larger reusable rocket intended for constellation deployment and other heavier missions. Rocket Lab's operating business began in 2006 and the group is headquartered in Long Beach, California.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Long Beach, California
Founded
2006
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Simplify's Take
What believers are saying
- Sales are expanding: Rocket Lab reported $234 million quarterly revenue, up 62%, in August 2026.
- Launch demand extends across years: Synspective signed for 20 additional Electron missions in September 2026.
- US stock ownership starts discounted: Rocket Lab's Pasadena robotics listing advertises a 15% employee stock purchase discount.
What critics are saying
- Sales growth still leaves losses: Rocket Lab reported a $49.3 million quarterly net loss in August 2026.
- Employee ownership faces dilution: Rocket Lab completed a 29.3-million-share sale for acquisition financing in September 2026.
- Expect deadline pressure in Pasadena: Rocket Lab's robotics listing says staff work under pressure and tight deadlines.
What makes Rocket Lab Corporation unique
- Electron uses an unusual engine design: Rutherford pairs electric pumps with 3D-printed propulsion hardware.
- Satellite placement extends beyond one orbit: Electron's Kick Stage supports deployment across multiple planes and inclinations.
- Rocket Lab also tests hypersonic technology: HASTE adapts Electron with a modified stage for suborbital payload release.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
401(k) Retirement Plan
401(k) Company Match
Flexible Spending Account
Company Equity
Wellness Program
Phone/Internet Stipend
Childcare Support
Gym Membership
Employee Discounts
Employee Stock Purchase Plan
Professional Development Budget
Conference Attendance Budget
Flexible Work Hours
Hybrid Work Options
Growth & Insights and Company News
6 month growth
0%1 year growth
-2%2 year growth
-1%StockStory named one industrials stock to buy and two to avoid, as the sector has fallen 6.4% over six months while the S&P 500 gained 13.5%. Its top pick is Rocket Lab (NASDAQ:RKLB), with a market cap of $39.32 billion. Revenue grew 53.4% annually over two years, cash burn has fallen, and returns on capital are rising. The shares trade at $65.26. It would sell Titan International (NYSE:TWI), valued at $442.1 million. Revenue growth was 1.7% annually, and its net-debt-to-EBITDA ratio of 5× could force dilutive equity offerings. It also advises against Generac (NYSE:GNRC), valued at $12.9 billion. Sales grew 5.1% annually, operating margin fell 6.7 percentage points over five years, and earnings per share shrank 1.9% annually.
Rocket Lab (NASDAQ: RKLB) could see its shares roughly double by 2027, driven by defence work, a new rocket, and a stronger core business. The main risk is a possible delay to that rocket's first flight. The company has won more than $1.3 billion of Space Development Agency awards to build and operate military satellite constellations. It also signed a $397 million Space Force contract covering spacecraft and launch services. Second-quarter 2026 revenue hit a record $235 million, up 62% year over year. Backlog reached a record $2.4 billion. The reusable Neutron rocket could open a larger launch market. Rocket Lab once targeted a 2026 debut, but by August it only aimed to deliver the rocket to the launchpad in the fourth quarter.
Rocket Lab has formally protested NASA's decision to award a $700 million Mars Telecommunications Network contract to Blue Origin, calling the agency's selection "punitive" and "inconsistent" with congressional eligibility criteria. Blue Origin won the contract to deliver a Mars Telecommunications Orbiter by 31 December 2028, based on its Blue Ring spacecraft platform. The company argues NASA's selection process was rigorous and the award was deserved. The Government Accountability Office now has 100 days to review the protest. If it rules against Rocket Lab, the company could escalate to federal court, potentially delaying the mission beyond the 2028 launch window. Meanwhile, Iridium Communications shareholders approved Rocket Lab's $8 billion acquisition on 24 September. Once closed, the merger will add $884 million in annual revenue to Rocket Lab's existing $769 million, making it instantly profitable.
Rocket Lab (NASDAQ: RKLB) stock price could surpass $100 before 2029, analyst predicts. Rocket Lab USA (NASDAQ: RKLB) has a credible path back to triple-digit territory within the next two years, according to a recent analysis by Motley Fool contributor Daniel Sparks. Rocket Lab stock closed above $100 as recently as early July, meaning a return to that level would represent a rebound rather than uncharted ground for investors. The stock currently trades around $74, meaning the projected move to $100 would represent a gain of approximately 35%, or roughly 14% annually over just over two years. The company's backlog reached a record $2.36 billion at midyear, up 137% year over year, signaling that a substantial portion of future revenue is already under contract. Rocket Lab began August with around 598 million common shares outstanding, with a September share sale adding another 29.3 million shares to that count. An additional 41 million or so preferred shares can convert to common stock, further influencing the total share count and any valuation calculation. Iridium shareholders are also set to receive a portion of their acquisition payment in Rocket Lab stock when the deal closes, which the two companies expect to occur in mid-2027. Taken together, these factors bring the total share count to approximately 700 million, placing Rocket Lab's market value near $70 billion at the $100 price level, compared to roughly $49 billion today. The market previously valued Rocket Lab at $151 per share as recently as late May, demonstrating that investors have already shown willingness to price in aggressive long-term growth expectations. However, Sparks identifies several conditions that still need to go right, noting that the company's larger reusable rocket, Neutron, has not yet flown, the Iridium deal has not yet closed, and the company continues to post losses. Despite his bullish long-term outlook, Sparks stopped short of issuing a buy recommendation, stating that today's price around $74 already prices in years of successful execution. The analysis underscores a broader tension in high-growth space stocks, where strong order backlogs and ambitious development timelines must be weighed carefully against ongoing cash burn and execution risk.
Rocket Lab shares have dropped 51% from their 52-week high of $151, but analyst Pierre Ferragu of New Street Research has set a Street-high price target of $150, implying roughly 104% upside. The stock currently trades at $73.61, with a consensus Wall Street target of $109.37. The decline stems from delays to Rocket Lab's Neutron rocket, which saw its launch window narrow after a stage-1 tank test failure. Delivery to the pad is now targeted for Q4 2026. The company also pulled $1.08 billion through its ATM programme in Q2, raising dilution concerns. Ferragu's bullish thesis centres on Neutron commercialisation at $50 to $55 million per flight, growing government contracts including a $397 million Space Force award, and the pending Iridium Communications acquisition. Rocket Lab maintains a $2.36 billion backlog.