Sales Manager

Mandarin Oriental Downtown, Dubai is looking for a Sales Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. 

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. 

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Sales Manager ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals.  Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As a Sales Manager, you will be responsible for the following duties:

• Develops, acquires and manages business opportunities across relevant market segments and accounts in line with the hotel’s overall commercial strategy and business mix.
• Proactively identifies new business opportunities and develops relationships with prospective and existing customers to drive revenue and market share.
• Implements and executes agreed sales objectives, strategies and action plans to achieve and exceed revenue targets.
• Manages the sales process from prospecting and qualification through to negotiation, conversion and account development.
• Quotes and negotiates rates and commercial terms for transient, long-stay, group and other business within established parameters and approved strategies.
• Maximizes revenue opportunities through effective selling, upselling and cross-selling, while ensuring adherence to established selling strategies.

As a Sales Manager, we expect from you: 

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 5 years of experience working in a 5-star hotel environment within Sales and Banqueting with proven records of closing sales.
• Previous experience in the GCC an advantage.
• Experience in representing hotel at trade shows and sales missions.
• Must be excellent in using computer and well versed in all computer applications.
• Mature and outgoing with excellent interpersonal skills for both external and internal customers.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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