In Room Dining Supervisor

Mandarin Oriental Pudong, Shanghai is looking for an In Room Dining Supervisor to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The In Room Dining Supervisor reports to the In Room Dining Manager.

As In Room Dining Supervisor you will be responsible for the following duties:

• The In Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In Room Dining activities and maintaining the highest standard of service established by the hotel.

As In Room Dining Supervisor we expect from you: 

• Have a minimum of 2 years' experience in a luxury establishment

• Have a keen interest in food and the culinary ambitions of the establishment.

• Willing to work a flexible schedule and holidays.

• Work in a safe, prudent and organized manner

• Have an in-depth knowledge of food and preparation

• Have a good knowledge of wine and beverages

• Be able to relate to all levels of guests and management

• Have the ability to handle multiple tasks at one time

• Have excellent communication and organization skills

• Be able to consistently delight and satisfy our guest

• Have the ability to handle guest requests in a detailed manner

• Reading, writing and oral proficiency in the English and local language

• Professional appearance and demeanor at all times

• Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge

• Actively looking to be ‘Best in class’

• Actively looking to use the career development within MOHG

• Desire to understand and research competition

• Committed to improvement and knowledge of hospitality outside work.

• Multi-lingual

• Knowledge of specific hospitality industry applications is desirable

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).

• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.

• Delicious work buffet meals &various team building activities.

• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?

上海浦东文华东方酒店正在寻找送餐部主管加入我们的餐饮服务部团队。

您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。

文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。

上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。

关于工作

工作地点位于上海浦东文华东方酒店，在餐饮服务部，送餐部主管向送餐部经理汇报。

作为送餐部主管，您将负责以下职责：

• 送餐部主管支持经理和副经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。

作为送餐部主管，我们对您的期望：

• 在相关餐饮方面至少有2年工作经历

• 对食品和烹饪有着浓厚的兴趣

• 愿意在弹性时间和假期期间工作

• 必须在安全，谨慎，有组织的方式下工作

• 对食物和准备方面有深厚的知识

• 对酒水饮料有深刻了解

• 有能力使所有层次的客人和管理层相处融洽

• 有能力在同一时间处理多种任务

• 有良好的沟通和组织能力技巧

• 能够让我们的客人感到一贯的喜悦满意

• 有能力细心的处理客人的要求

• 当地语言和英语阅读，书写，口语流利

• 在任何时候保持职业精神和风度

• 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识

• 积极成为“行业中的最好”

• 积极在上海文华东方酒店里有职业发展

• 渴望理解和研究竞争

• 坚持改进和工作外知识的获取

• 多语种

• 具有特定酒店行业知识应聘者为先

我们对您的承诺

• 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。

• MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。

• 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。

• 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。

• 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。

• 支持集团全球范围内的人才内部调转计划。

我们是粉丝。您呢？