Technical Analyst - Officer
No salary listed
Junior, Mid
Sydney NSW, Australia
Hybrid
IT OperationsEnterprise Applications
About the job
Requirements
- The candidate must have 2–5 years of experience within technology, payments, or infrastructure functions in banking or financial services.
- The candidate must understand Australian and New Zealand payment schemes and clearing arrangements.
- The candidate must have a strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- The candidate must have experience supporting business-critical applications in a highly regulated environment.
- The candidate must have demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- The candidate must have a proven track record managing production incidents, operational risk, and service resilience.
- The candidate must have knowledge of technology governance, change management, risk frameworks, and operational resilience.
- The candidate must have strong analytical, problem-solving, and decision-making capabilities.
- The candidate must be able to manage multiple priorities and deliver results in complex, fast-paced environments.
- The candidate must be skilled in stakeholder management and communication across business, technology, operations, and executive audiences.
- Knowledge of banking products including payments, liquidity management, trade, investor services, and issuer services.
- Experience with Agile delivery methodologies, JIRA, and SaaS platforms.
- Knowledge of XML/JSON, ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
- Experience with L1/L2 production incident resolution and log triage.
- Knowledge of regulatory reporting requirements including APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
- Knowledge of business continuity and disaster recovery.
Responsibilities
- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise.
- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service through partnership with global technology teams.
- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions.
- Use specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local environment.
- Apply local domain expertise to identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in incident resolution, service delivery, and change management.
- Ensure high service availability, operational resilience, and compliance with specific requirements of local clients and stakeholders.
- Manage third-party technology vendors and outsourcing relationships to ensure compliance with company policies, local requirements, and established service level agreements.
- Govern the scheme change management pipeline, ensuring application and infrastructure changes impacting payment rails are reviewed, risk-assessed, and submitted for formal scheme approval.
- Manage technical relationships and operational service oversight for clearing partner banks, ensuring optimal connectivity and service level agreement compliance.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays