Customer Care Associate
Madhappy
Customer Care Associate
Madhappy
Direct-to-consumer apparel brand promoting mental health
Role Title: Customer Care Associate (Temporary)
About Madhappy
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
The Opportunity
We are looking to hire a full time temporary Customer Care Associate for Madhappy.
In this position, you will be responsible for acting as the brand voice and setting the standards for how we interact with our community. This role will be working within our Customer Experience team. This role will report directly to our Customer Experience Lead.
You must be based in or willing to move to Los Angeles to be considered for this position.
As a customer care associate, you will:
Understand Madhappy dialogue to effectively respond to customer inquiries
Manage and respond to inbound customer support questions
Manage returns and backorders through online portal and in-house processing
Work with the CX team to fulfill orders out of the Madhappy HQ
Work with external shipping partners to resolve issues
Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment
The Qualifications
Customer support experience (1+ years)
Optimistic and energetic
Must have a car and live in LA
Solutions-oriented
Attention to detail
Extremely organized
Excellent verbal and written communication and interpersonal skills
Patience, empathy and professionalism
Effective collaborator with other team members
Passion for community and our mental health mission
The Compensation
$18.50-$24 an hour
The Benefits
Employee discount and early access to products
Madhappy is a Los Angeles-based fashion brand that designs bright unisex basics like hoodies, sweatpants, and tees, sold through direct-to-consumer online channels and experiential retail including pop-ups and a West Hollywood flagship. It operates by releasing colorful apparel, often with its hood-stitch detail, and pursuing collaborations with brands such as Gap, Columbia, UGG, and sports teams. The company builds a community around optimism and mental health, supports this through The Madhappy Foundation that donates 1% of net sales to mental health initiatives. Its goal is to destigmatize conversations around mental health while growing a lifestyle brand that combines fashion with social impact, using experiences and partnerships rather than relying mainly on traditional digital advertising to reach customers.
Explore more opportunities at Madhappy