Revenue Operations Manager

Overview of the role:

We are launching a new Home & Auto insurance business unit, and you will build the revenue engine that supports it from the ground up. As Revenue Operations Manager, you will own the 0-to-1 design and implementation of the CRM, sales processes, reporting, and operating workflows that help this business acquire and serve customers at scale.

This is a hands-on builder role for someone who enjoys creating structure where little exists. You will shape how leads enter the funnel, how opportunities move through the sales process, how teams manage customer handoffs, and how leaders understand performance. You will administer and evolve HubSpot, connect it with the tools our teams rely on, and establish the data foundation for a new line of business.

You will work closely with Sales, Marketing, Customer Success, Finance, and Operations to translate an emerging business model into practical systems and repeatable processes. From defining the first pipeline stages and routing rules to launching dashboards and improving workflows, you will help create the operating backbone for Home & Auto while building scalable standards for the broader revenue organization.

You will be both a systems owner and a business partner: identifying what the business needs next, designing pragmatic solutions, and making sure each process is adopted, measured, and improved over time.

What you’ll do:

Own our revenue systems and data

Administer and continuously improve HubSpot, including objects, properties, pipelines, workflows, automation, permissions, validation, and reporting

Maintain a scalable CRM architecture, including naming conventions, property design, object associations, required fields, lifecycle stages, and deduplication

Manage user access, team permissions, provisioning, and system governance

Monitor system health, investigate issues, and coordinate fixes with vendors and technical partners

Improve processes across the customer lifecycle

Design and optimize lead routing, pipeline stages, handoffs, lifecycle definitions, and data governance

Build workflows and automations that reduce manual work, improve consistency, and help teams move faster

Manage integrations and data flows between HubSpot, Five9, Front, and other business systems

Identify friction across the customer journey and translate it into clear, scalable process improvements

Turn data into better decisions

Build and maintain dashboards and reporting that provide visibility into pipeline, conversion, retention, productivity, and customer activity

Support forecasting, planning, territory analysis, segmentation, capacity planning, and compensation analysis

Partner with functional leaders to define metrics, establish reliable reporting, and improve confidence in the data

Surface trends, risks, and opportunities—not just numbers—and help stakeholders act on them

Deliver change that sticks

Gather requirements, evaluate options, and recommend solutions that balance business impact with operational effort

Plan, test, document, and launch system changes with clear communication and change-management support

Monitor results after launch and iterate based on user feedback, adoption, and business outcomes

Create process documentation, system guides, and training materials that make the right way easy to follow

Build trusted relationships across teams and deliver improvements with and through stakeholders

What we’re looking for:

5+ years of experience in revenue operations, CRM administration, business systems, sales operations, or a related field

Strong, hands-on experience administering HubSpot CRM in a complex or growing organization

Experience designing CRM workflows, automation, integrations, permissions, reporting, and data-governance practices

Strong analytical and troubleshooting skills across systems, data, and business processes

Experience gathering requirements, testing changes, managing releases, and documenting technical processes

Strong spreadsheet and reporting skills, with the ability to turn messy data into clear insights

A practical, solutions-oriented mindset and a bias toward action

Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences

A collaborative approach and the ability to influence across teams without relying on formal authority

Exceptional attention to detail and a high bar for data quality

Nice to have

Knowledge of, or experience working in, the insurance industry

Experience supporting Five9, Front, Confluence, and Jira

HubSpot Administrator certification or equivalent practical experience

Familiarity with SQL, data modeling, APIs, webhooks, JSON, or workflow automation

Experience with Looker, Tableau, Power BI, or a similar business-intelligence platform

Experience with CRM release management, integration monitoring, or business-systems support

Why join us:

Generous PTO - 20 vacation days

A comprehensive benefits plan with premiums paid in full by PolicyMe

Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential

An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry

Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)

Access to stock options based on performance

Compensation: The total target cash compensation for this role is $110,000 to $150,000 CAD, based on experience. We'll walk through the details together during the interview.