T

Tesla

Makes electric cars, robotaxis and grid batteries

Inside Sales Advisor

Account ExecutiveConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

  • Experience in Inside Sales, Sales Support, or a similar role in a digital sales environment, including experience working in a fast-paced environment.
  • Ability to communicate confidently in both German and English, including professionally with international customers during VAT-free processing.
  • Structured working methods and the ability to prioritize effectively.
  • Initiative, problem-solving ability, and a strong service orientation.
  • Experience using modern customer relationship management (CRM) tools and confidence in a digital working environment.
  • Ability to work shifts, including weekends and morning or evening shifts, Monday through Saturday between 8 a.m. and 7 p.m.
  • Ability to work closely with different people and build and maintain effective relationships with internal stakeholders.

Responsibilities

  • Respond quickly and concretely to customer inquiries through virtual channels, including calls, email, SMS, chat, and other virtual consultations, and de-escalate critical inquiries.
  • Guide customers through Remote Test Drives and administer the vehicle fleet, including managing site opening hours, adjusting for fleet outages, and monitoring vehicles involved in accidents.
  • Review and process vehicle-order cancellations for the German market, including initiating refunds.
  • Review and support VAT-free orders and coordinate with internal teams and external customers to ensure vehicles are correctly sold for export.
  • Process incoming website requests, including test drives, callback requests, and trade-ins, and support local locations as needed.
  • Make the initial contact with all Web Sales Opportunities in Germany, create a professional first impression, and initiate the next steps in the sales process.
  • Support stores with initial contact for Event Sales Opportunities, provide timely and competent assistance to prospective customers, and contribute to event sales.
  • Participate in targeted call campaigns focused on lease renewals, guide customers through their decisions, strengthen customer retention, and contribute to long-term customer satisfaction.
  • Work toward individual and shared sales targets with the team.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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