Account Manager - Consult

The Account Manager shall be responsible for the growth and development of their portfolio of practices by working with existing accounts and by selling CQ Partners services throughout the assigned territory within the region to new, prospective accounts. The incumbent will work with all practices’ leadership to provide CQ Partners services, which are designed to drive growth of hearing aid sales, within each practice and by demonstrating the value of those services sales to each practice. The incumbent will ultimately be responsible for successfully coordinating and completing all portfolio duties (“All the Right Things”) and providing quality internal and external customer service to colleagues and clients by maintaining relationships, managing expectations, and communicating clearly, promptly, and professionally. 

The ideal candidate will be based in the following states based on the territory: CT, MD, NJ, NY, and PA. The Account Manager shall deliver personal sales and value pro forma thru CQ Partners services that will drive organizational development and revenue growth to our customers which will result in both improved performance and profitability for each practice as well as increased revenue to CQ Partners within the assigned territory through hearing aid sales, new customer acquisition, customer retention, and increase of same-store growth and market share.

• Recruit new customers into the territory portfolio via daily telephone pitches and site visits to either fill vacant geographic areas or replace underperforming customers
• Expand portfolio “reach” and deeper penetrations with daily calls to customers to pitch EDP class participation
• Design, sell, and implement strategies and tactics that drive business process change that result in per store unit sales increases
• Develop and execute an Annual Strategic Action Plan needed to drive required results for each Associate
• Work with CQ Partners HR & Recruiting Services to actively manage recruiting, hiring, training and if necessary, termination of employees within the customers’ businesses
• Integrate and leverage vendor partner relationships
• Drive utilization and compliance with CQ Partners’s proprietary business management system, Navigator
• Finalize MBA pre-work:
• Collect financial information for P&L Analysis and complete spreadsheet
• Collect outstanding information for BAI
• Develop an Upgrade Program target list and deliver a minimum of 1 program per month
• Achieve established Reach and Frequency Contact R2s for portfolio of customers
• Spend 2-3 days per week in the field conducting full day Company Meetings and EDP classes for CQ Partners customers in the portfolio
• Utilize, publish and present agendas in advance of all site visits (5 weeks in advance) and complete a summary of each visit within one week of the visit
• Assist customers in developing and implementing Marketing Plans
• Capture competitive unit market share with the goal of increasing CQ Partners Share of Wallet to at least 90% within each customer practice
• Develop and execute a quarterly business development/recruiting plan to drive required results
• Utilize CQ Partners financial tools for account growth and profit gain
• Facilitate monthly Owner Group calls
• Identify and deliver convention targets and meet Required Results on attendance
• Be accountable to Regional Manager for reporting on current initiatives and results
• Manage Corporate initiatives
• Maintain patient privacy in compliance with HIPAA federal guidelines and CQ Partners policies and procedures

• Bachelor’s Degree
• Master’s Degree preferred
• Audiology Degree or state-certified Dispensing License preferred
• Minimum of seven (7) years of professional sales experience
• Sales experience from a service industry within the medical or practice management field
• Demonstrated ability to adapt in a complex, fast-paced environment
• Managing in a multi-office environment
• Documented history of delivering increased revenue and efficiency
• Selling services
• Recruiting, hiring and training staff
• Presenting to professional audiences
• Understanding of basic business finances
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
• Basic Selling Skills: builds relationships, determines customer needs thru questioning, handles objections and gains lasting commitments from both existing and prospective customers
• Problem Solving Skills: anticipates objections and problems, distinguishes symptoms from causes, aligns solutions to owners objectives and implements the plan
• Strategic Selling Skills: listens beyond product needs and establishes a vision of the customer relationship that supports and achieves the strategic direction and objectives of both organizations; establishes mutual accountabilities
• Presentation Skills: Ability to effectively present information publicly
• Management Skills: Ability to organize and direct oneself and effectively supervise others

For Remote Workers: 

You will need the following when working from home:

• Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours
• Sufficient room to set up a laptop, monitors, keyboard and mouse
• Comfortable space to work for duration of working hours
• Quiet, private and secure space in which to work

Company Values

We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises. 

We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness. 

We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.