Housing Desk Clerk

Job Details

PRIMARY FUNCTION:

To be present at the front desk of the assigned building during your shift to facilitate tenant needs and monitor visitors to the building.

Job Description

• Receive Short Term tenants on a daily, weekly, monthly basis (Martin Hall).
• To be Tenant/Guest Customer Service oriented at all times.
• Maintain all desk logs accurately and appropriately.
• Receive and distribute USPS and Jefferson University mail to tenant mailboxes. Log and distribute package deliveries to tenants.
• Receive and record all tenant request/complaints maintenance /custodial requests to through the proper methods
• Record all apartment/room keys distributed during shift on StarRez.
• Conduct all move-in/move-out desk procedures within StarRez as outlined in office procedures.
• Adhere to emergency procedures and provide incident/ fire safety reports when applicable.
• Enforce all security policies.
• Perform other duties as assigned.

CORE FUNCTIONS AND COMPETENCIES:

Commitment to Excellence

• Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning, mistakes and uses growth opportunities to learn. Sets goals to enhance skills.

Integrity/Organizational Responsibility

• Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures.

Respect/Customer Service

• Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others’ needs promptly and courteously.

Management Support

• Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.

EDUCATIONAL/TRAINING REQUIREMENTS:

• High School Diploma or GED

CERTIFICATES, LICENSES, AND REGISTRATION:

• N/A

EXPERIENCE REQUIREMENTS:

• Excellent Customer Service skills.
• Familiarity with computer technology required.

TYPE OF EQUIPMENT USED:

• Computer, Credit Card Machine.

Work Shift

Rotating (United States of America)

Worker Sub Type

Temporary

Employee Entity

Thomas Jefferson University

Primary Location Address

1000 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here