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Talkdesk

Cloud-based contact center platform for enterprises

Enterprise Account Executive - Financial Services

Account ExecutiveConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • Previous experience selling enterprise software solutions into financial services accounts.
  • At least 8 years of outside or direct sales experience carrying or exceeding quota, preferably in software as a service (SaaS).
  • Experience positioning solutions through strategic value-based selling.
  • Experience selling SaaS-based solutions, managing complex sales practices, and solution-based selling to C-suite executives, senior management, and director-level individuals.
  • Analytical ability and strong business acumen.
  • Ability to adapt to different surroundings.
  • Business deal-making capability, including identifying opportunities, building positive relationships, uncovering issues during due diligence, and successfully closing transactions.
  • Demonstrated track record planning, developing, and implementing new business activity involving leading-edge technology.
  • Proven ability to grow revenues, scale bookings growth, and increase net-new customers.
  • Communication and presentation skills.
  • Extensive negotiation and contract-development experience.
  • Comfort operating in a fast-paced, dynamic startup environment.
  • Bachelor of Arts or Bachelor of Science degree.

Responsibilities

  • Develop new business within large enterprise accounts and close opportunities in the finance industry.
  • Foster and expand relationships with customer business units, divisions, and enterprise organizations.
  • Create and cultivate close relationships with strategic alliances.
  • Understand customers’ business strategies and direction, and manage a sustainable long-term business portfolio.
  • Manage the end-to-end sales process by engaging appropriate resources, including Sales Engineers, Professional Services, executives, and partners.
  • Present innovative ideas that showcase Talkdesk’s competitive advantage and disruptive approach.
  • Meet and exceed quarterly and annual revenue and quota targets through management and execution of the Talkdesk sales process.
  • Develop a comprehensive sales strategy and plan to achieve short- and long-term objectives for the coverage model.
  • Build lasting relationships with management, team members, and the prospect and customer community.
  • Align with Talkdesk’s go-to-market plan and own accountability for regional market segmentation and targeted accounts.
  • Develop internal relationships needed to support account management and deal closure.
  • Communicate accurate and realistic forecasts to management in accordance with process and policy.
  • Communicate market reactions and needs to headquarters.
  • Take an active role in solving problems involving other functional areas.
  • Prioritize customer needs so engineering and other functional areas can focus on appropriate tasks and issues.

Desired Qualifications

  • Knowledge of Contact Center as a Service (CCaaS).
  • SaaS sales experience is preferred.

About the Company

Talkdesk

Cloud-based contact center platform for enterprises

Talkdesk provides a cloud-based contact center platform for enterprises through its Talkdesk CX Cloud. The product lets businesses manage customer communications across channels like phone, email, chat, and social media, with features for inbound/outbound calls, omnichannel routing, and built-in analytics. It differentiates itself with an end-to-end, scalable SaaS solution that combines omnichannel routing and analytics in a single system for organizations of varying sizes. Its goal is to help enterprises improve agent productivity and deliver better customer experiences at scale.

Company size
1,001-5,000
Company stage
Series D
Total funding
$497.5M
Headquarters
Palo Alto, CA
Founded
2011

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