The Composites Solution Partner
Automotive composite components and systems
Automotive Past Model Service Manager
Full-Time
No salary listed
Expert
Bachelor's, Master's
Auburn Hills, MI, USA
In Person
About the job
Requirements
- A bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field is required.
- A minimum of 7–10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier One supplier environment is required.
- Demonstrated experience managing automotive programs through end-of-production, including service transitions, is required.
- Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics is required.
- Proficiency with enterprise resource planning systems such as SAP, Oracle, or equivalent is required.
- Strong command of Microsoft Office Suite, particularly Excel for data analysis and pivot tables, and Microsoft Project is required.
- Familiarity with IATF 16949, PPAP requirements, and automotive core tools including FMEA, Control Plans, and MSA is required.
- Working knowledge of automotive customer-specific requirements for GM, Ford, Stellantis, or similar original equipment manufacturers is required.
- Strong project management and organizational skills are required to manage multiple programs simultaneously.
- The role requires the ability to present to senior leadership and customer representatives.
- Analytical ability is required for contract review, demand forecasting, and financial analysis.
- The role requires the ability to influence without direct authority across cross-functional teams.
- A high degree of initiative and self-direction is required in an environment with competing priorities and tight timelines.
Responsibilities
- Manage and administer service contracts for programs transitioning from production to the service phase through end of life.
- Develop customer-facing profitable pricing strategies and obtain approval from the CSP Sales Director before approaching customers.
- Negotiate and execute service agreements with original equipment manufacturer customers, defining scope, pricing, lead times, and minimum order quantities for service parts.
- Establish and maintain service program timelines aligned with customer end-of-production and last-order-date milestones.
- Monitor service contract performance against delivery, quality, and cost commitments.
- Serve as the primary customer-facing point of contact for end-of-life program inquiries and issue resolution.
- Evaluate programs for one-time-buy applicability by conducting demand forecasting and analysis to determine optimal buy quantities.
- Coordinate with customers to secure one-time-buy commitments, purchase orders, and financial arrangements before tooling or line decommissioning.
- Work with Supply Chain and Procurement to execute one-time-buy material purchases and ensure adequate safety stock for service-life projections.
- Manage finished-goods and component inventory resulting from one-time buys, partnering with warehouse operations on storage and fulfillment strategy.
- Track one-time-buy inventory consumption and communicate depletion projections to customers before stock-out risk.
- Lead the disposition process for production and service tooling at program end of life, including molds, fixtures, checking gauges, and assembly tooling.
- Coordinate tooling reviews with Engineering and Operations to determine tool condition, ownership, and disposition path.
- Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated.
- Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies.
- Maintain accurate tooling registers and disposition records throughout the end-of-life process.
- Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost-recovery opportunities.
- Lead customer-owned tooling audits.
- Partner with Manufacturing Engineering to assess and document service-process requirements, including capacity needs, cycle times, and labor standards for low-volume service production.
- Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production-run planning and line-readiness requirements.
- Work with Process Engineering to maintain and archive service Bills of Process, control plans, and work instructions for future service-production events.
- Identify process simplification or outsourcing opportunities that reduce internal burden while maintaining quality requirements.
- Ensure engineering changes affecting service parts are evaluated, communicated, and implemented in the service program.
- Lead end-of-life program review meetings with Program Management, Engineering, Quality, Supply Chain, Finance, and Operations.
- Develop and maintain end-of-life transition plans and schedules, track open actions, and drive closure across functions.
- Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner.
- Maintain complete end-of-life program documentation packages and archive records in compliance with IATF 16949 and customer-specific requirements.
- Support internal and external audits related to end-of-life programs, tooling, and service-contract compliance.
Desired Qualifications
- An advanced degree or professional certifications such as PMP, APICS CPIM, or APICS CSCP is a plus.
- Familiarity with composite manufacturing processes including SMC, RTM, CFRP, and fiberglass is strongly preferred.
- Background in tooling management, asset disposition, or capital-equipment lifecycle is a significant advantage.
- Experience with MRP and inventory-planning modules is preferred.
About the company
The Composites Solution Partner, branded as CSP, designs and manufactures composite components for automotive and mobility customers. Its capabilities build on the former Teijin Automotive Technologies operations acquired by AURELIUS and rebranded in 2025. Engineering, materials expertise and manufacturing facilities support lightweight exterior, structural and underbody applications across the United States and Mexico. The description uses the current CSP identity while documenting the corporate transition needed to distinguish it from unrelated businesses and from its former parent brand.
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