Regional Partnerships Enablement Specialist

Infobip appoints Mirta Pađen Lee as Vice President of People. Appointment supports Infobip's continued growth and evolution into an AI-first business Vodnjan, Croatia, 24 Sept. 2026 - Global AI-first cloud communications platform Infobip announced the appointment of Mirta Pađen Lee as Vice President of People, effective October 1, 2026, supporting the company's continued growth, organizational transformation and evolution into an AI-first business. The appointment comes as Infobip marks its 20th anniversary, entering a new phase focused on innovation, operational excellence and continued investment in people, leadership and AI capabilities across the organization. In her new role, Pađen Lee will lead Infobip's global People Operations function, overseeing people strategy, organizational development, total rewards, HR operations, leadership enablement and transformation initiatives designed to support the company's long-term growth and evolving operating model. Pađen Lee succeeds Marin Bezić, who joined Infobip in 2021 and has served as Vice President of People for the past three years, playing an important role in supporting the company's people and organizational development. A key focus of her role will be supporting the organizational and cultural transformation required in an AI-first environment, where adaptability, collaboration, continuous learning and new ways of working are becoming increasingly important across all business functions. Infobip continues to embed AI into its products, operations and internal workflows while investing in employee upskilling and organizational agility. As the company develops its AI-first approach, it remains focused on equipping people with the skills, mindset and support needed to work confidently alongside emerging technologies. Before joining Infobip, Pađen Lee held senior HR leadership roles at MOL Group and IKEA SEE, leading international HR and organizational transformation initiatives across multiple markets. Her experience includes leadership development, workforce planning, organizational effectiveness and HR operations. She holds a CIPD Level 5 Certificate in Human Resource Management and has participated in numerous HR, coaching, leadership and business education programs throughout her career. About Infobip. Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip's technology has the capacity to reach over seven billion mobile devices in 6 continents connected to 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and CTO Izabel Jelenić. Recent recognitions include: * Infobip ranked #16 in Fortune's Europe's Most Innovative Companies 2026 (June 2026), up from its inaugural #68 ranking in 2025. * Infobip named a Leader in the Gartner(R) Magic Quadrant(TM) for Communications Platform as a Service (CPaaS) for the fourth consecutive year. Positioned furthest for Completeness of Vision for the second time (May 2026) * Infobip named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (Feb 2026) * Infobip recognized as a growth and innovation leader in Frost Radar(TM): Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025) * Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025) * Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) * Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) * Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) * Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) * Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)

Infobip launches RCS operating platform for mobile operators. RCS BusinessOS brings technical enablement, traffic control, monetization and managed operations into a modular framework for telecom operators Redação Portal ERP Sep 11, 2026 T | Fonte: 18px Infobip, a cloud communications platform that provides messaging and communications services, has launched RCS BusinessOS, a modular operating framework for mobile operators that want to deploy and manage Rich Communication Services (RCS) for businesses without building the entire commercial and operational infrastructure themselves. The platform addresses the operational layer around RCS for Business, covering the process from technical enablement and device provisioning to traffic governance, monetization and ongoing support. Operators can adopt the four components according to their requirements, including ecosystem integration and Android and iOS coverage, network-level traffic visibility, spam and fraud protection, commercial models supported by Infobip's communications platform as a service (CPaaS), and managed services for agent onboarding and lifecycle operations. The move comes as operators look to turn RCS from a messaging capability into a commercial service for brands. Juniper Research, a market research firm that tracks the telecommunications and technology sectors, forecasts that RCS business messages will exceed 485 billion globally by 2030, compared with 125 billion in 2026. That represents 286% growth over the period. For Infobip, the issue is less about adding another messaging component and more about bringing together the systems and operational processes required to run the channel. The company says RCS BusinessOS is intended to cover technical deployment, commercial execution, governance and day-to-day management within one framework, rather than requiring operators to assemble those functions across separate systems. "RCS is moving from early adoption to becoming a mainstream business messaging channel. For carriers, the challenge is no longer whether to support RCS, but how to operationalize it at scale," said Dave Boddington, RCS Business Unit Head at Infobip. "RCS BusinessOS is designed to give operators a complete, production-ready operating model - from enablement through to monetization and day-to-day operations." The platform also reflects the complexity of deploying RCS across an established operator environment. Alexandre Gavina, RCS Business Development Manager at Bouygues Telecom, a French telecommunications operator, said the company's experience with the technology has involved multiple areas of expertise and operational work. "We've been working on RCS for the past 10 years, and our experience has shown us that successful implementation requires aligning multiple areas of expertise and significant operational heavy lifting. Seeing a solution like RCS BusinessOS bring together technology, operational capabilities, and expertise for operators is a real step forward. It can help established operators scale more efficiently, while giving those entering RCS today a much simpler path to getting started and turning RCS into a new major revenue stream," said Alexandre Gavina, RCS Business Development Manager at Bouygues Telecom. Infobip said it has worked with Google, a technology company whose products and services include the Android mobile operating system, on RCS since 2018. The company provides RCS connectivity in more than 70 countries, including Tier-1 carriers in the United States. Its RCS offering is supported by local regulatory knowledge and market relationships as it works with operators on deployments across different markets. Redação Portal ERP. Editorial Team

Infobip launches RCS BusinessOS as an end-to-end solution for scaling RCS for Business. The new solution helps operators onboard brands, govern traffic, manage operations, and build sustainable RCS messaging at scale. Vodnjan, Croatia - September 10th, 2026 - Global AI-first cloud communications platform Infobip today launched RCS BusinessOS, an end-to-end operating layer designed to help mobile operators launch, control, monetize, and operate RCS for Business without having to build the full commercial and operational stack themselves. As RCS adoption continues to accelerate, operators are facing a new challenge: moving beyond channel enablement and building a scalable business around the service. With growing demand from brands and new opportunities in customer engagement, RCS is becoming an increasingly important revenue stream for telecom operators. RCS BusinessOS is designed to help operators address that opportunity through four integrated layers supporting the full RCS lifecycle, which operators can adopt based on their individual needs: * Enable: technical enablement, device provisioning, ecosystem integration, onboarding into the RCS ecosystem, and Android and iOS device coverage * Control: network-level visibility, traffic governance, spam and fraud protection, and operational policy management * Monetize: flexible monetization, supported by a CPaaS platform for operator use cases and different commercial go-to-market models * Operate: managed services, operational support, agent onboarding, and lifecycle execution By combining these capabilities into a single framework, Infobip aims to help operators accelerate time-to-market, simplify operational complexity, build new sustainable revenue streams, and offer businesses a trusted alternative to OTT channels. According to Juniper Research, the number of RCS business messages is expected to exceed 485 billion globally by 2030, up from 125 billion in 2026, representing 286% growth and highlighting the rapidly expanding opportunity for operators to scale their RCS services. Unlike fragmented market offerings focused on individual components such as an Entitlement Server, messaging infrastructure, or a MaaP management layer, Infobip positions RCS BusinessOS as a complete modular operating model spanning technical enablement, commercial execution, governance, and ongoing operational management. The platform is designed to help operators retain a central role in the evolving business messaging ecosystem while improving control over traffic, monetization, and customer onboarding. Infobip has worked with Google on RCS since 2018 and offers RCS connectivity across more than 70 countries globally, including Tier-1 US carriers. This RCS expertise is backed by Infobip's broader global presence, local regulatory expertise, and established market relationships, helping operators accelerate onboarding and scale RCS deployments globally. The launch further strengthens Infobip's position in the RCS ecosystem, where the company has been recognized by Juniper Research for market presence and technical expertise and received multiple ROCCO awards for RCS innovation. About Infobip. Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip's technology has the capacity to reach over seven billion mobile devices in 6 continents connected to 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and CTO Izabel Jelenić. Recent recognitions include: * Infobip ranked #16 in Fortune's Europe's Most Innovative Companies 2026 (June 2026), up from its inaugural #68 ranking in 2025. * Infobip named a Leader in the Gartner(R) Magic Quadrant(TM) for Communications Platform as a Service (CPaaS) for the fourth consecutive year. Positioned furthest for Completeness of Vision for the second time (May 2026) * Infobip named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (Feb 2026) * Infobip recognized as a growth and innovation leader in Frost Radar(TM): Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025) * Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025) * Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) * Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) * Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) * Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) * Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)