Process Manager
T-Systems ICT India
Process Manager
T-Systems ICT India
Enterprise IT services, cloud and security
3 years experience in IT Problem Management Advanced knowledge of ITIL 4 lean 6 sigma knowledge certification is not a must 3 years of hands on experience working with ServiceNow particularly in the Problem Management module Strong analytical and problem solving skills Understanding process design principles Ability to assess risk and impact across complex IT landscapes Good communication and interpersonal skills with experience facilitating cross functional discussions Ability to document policies processes and procedures clearly and effectively Cross process knowledge to related processes INM CHM SACM RFF Motivation to create new Teamwork Fluent English knowledge German is advantage Key Responsibilities Design and Own the Problem Management Process ServiceNow Configuration Optimization Define and document policies processes and procedures Process Metrics Analysis Continuous process improvement Stakeholder Collaboration Compliance and audit support
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Enterprise IT services, cloud and security
T-Systems ICT India provides IT services as the Deutsche Telekom IT arm, helping European and global enterprises with digital transformation. Its offerings include cloud infrastructure management, cybersecurity, and outsourced IT services, delivered through partnerships with cloud providers (Microsoft, AWS, Google) and a focus on sovereign cloud solutions that keep data within Europe. The company operates as a multi-cloud service provider with in-house data centers and specialist collaborations (e.g., NVIDIA) to build an industrial AI cloud in Europe. Differences from competitors come from its emphasis on European data sovereignty, a long track record with industrial clients, and integrated telecom-IT heritage that blends networking with IT operations. Its goal is to safeguard Europe’s digital future by delivering trusted, compliant cloud and AI capabilities that offer a European alternative to US-based hyperscalers.
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