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Keyloop

Automotive retail technology platform and ecosystem

Operate Support Analyst - German and English Speaking

Full-TimeUpdated on 10/15/2026
CZK489.5k - CZK598.2k/yr
Mid
Prague, Czechia
Hybrid
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Ability to efficiently plan and prioritise workload to meet deadlines.
  • Investigation, analytical, problem-solving, and troubleshooting skills.
  • Excellent communication skills, including telephone, virtual methods, and written and verbal communication in German and English.
  • Ability to explain complex problems or issues simply.
  • Knowledge and understanding of customer expectations.
  • Ability to influence and overcome objections.
  • Ability to interact with multiple levels of customers and associates.
  • Experience working with customers.
  • Experience in ERP application support.
  • Experience supporting customers to achieve a high level of performance, productivity, and customer satisfaction.
Responsibilities
  • Own and progress cases through to resolution by using available resources and expanding personal knowledge.
  • Escalate cases in a timely manner.
  • Respond empathetically to customers, address their needs, and acknowledge their operational pressures and deadlines.
  • Communicate cooperatively with team members, other departments, and management to resolve customer issues in a timely manner.
  • Document solutions and produce written guidance on resolution steps and procedures.
  • Acquire knowledge of the product suite and associated toolset, and work with management to increase personal skills and competence.
  • Use self-motivation and initiative to support investigations and career development.
  • Coach and mentor colleagues to expedite case resolution and improve support-team knowledge.
  • Carry out root cause analysis where necessary.
  • Identify training gaps in knowledge media and recommend improvements.
  • Contribute to case-reduction initiatives.

About the company

Keyloop provides software platforms for automotive retailers and OEMs, covering the full retail journey from showroom to workshop. Its integrated suite spans sales, service, inventory, parts, finance workflows, and customer data, working together in a single platform used across 90+ countries by 20,000+ retailers and 80 OEMs. The system connects dealers, OEMs, and customers to create cohesive experiences and share data across departments. Its goal is to improve efficiency, raise customer satisfaction, and grow margins by leveraging connected data and a unified technology stack.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Hungerford, United Kingdom

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • April 1, 2026 Motortech.ai added AIME for 24/7 leads, trade-ins, and finance quotes.
  • September 29, 2026 Autotrader sync removes stale listings and manual stock rekeying.
  • Keyloop says Vehicle Hub already serves more than 70% of top UK dealer groups.

What critics are saying

  • Dealer change fatigue slows Fusion rollouts; April 2026 Sales Hub still needs adoption.
  • Francisco Partners pressures execution speed and margins, especially after the April 2026 Motortech acquisition.
  • If OEMs standardize on Cox Automotive stacks, Keyloop becomes a replaceable point solution vendor.

What makes Keyloop unique

  • Fusion unifies demand, supply, ownership, and operations for 20,000 retailers across 90 countries.
  • Vehicle Hub syncs inventory, pricing, and marketplace listings in real time across channels.
  • Autotrader and Motortech.ai integrations embed Keyloop inside dealer workflows, not standalone dashboards.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Sick Leave

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Wellness Program

Mental Health Support

Phone/Internet Stipend

Home Office Stipend

Professional Development Budget

Conference Attendance Budget

Stock Options

Company Equity

Family Planning Benefits

Fertility Treatment Support

Parental Leave

Adoption Assistance

Childcare Support

Pet Insurance

Bereavement Leave

Professional Certification Support

Mentorship Program

Training Programs

Company News

AM Online
Sep 29th, 2026
Keyloop Vehicle Hub adds live Autotrader stock sync.

Keyloop Vehicle Hub adds live Autotrader stock sync. * By Aimee Turner * | * 29 September 2026 * News Keyloop and Autotrader are stepping up the integration of their systems and data to publish, reserve and remove data from the online marketplace in real time through a deeper integration with Keyloop's Vehicle Hub inventory system. The two technology businesses are combining inventory data, vehicle specifications and valuations to reduce manual administration and improve the accuracy of new and used car adverts. Keyloop said dealerships using Vehicle Hub report 33% faster conversion of sales enquiries and that the integration is intended to help both individual dealerships and larger multi-site groups manage higher volumes of online stock without relying on spreadsheet or file uploads. [Stock updates move in real time]. A vehicle can be listed on Autotrader as soon as the required information, photographs and other visual assets have been confirmed within Vehicle Hub. If its status changes to under negotiation, the advert will remain visible but new enquiries will be blocked. This is intended to prevent multiple customers attempting to buy the same vehicle while a deal is progressing. Once a car is recorded as sold, the advert will be removed automatically, reducing the risk of stale listings and duplicate enquiries. Sales teams will retain visibility of each vehicle's status throughout the process, while dynamic search tools can be used to allocate premium Autotrader advertising positions to in-demand stock. Harvey, chief revenue officer at Keyloop, said: "This collaboration is more than the exchange of data; it will help deliver more dynamic consumer journeys and ensure dealers are better able to meet customers' expectations for speed and accuracy. "Together with Autotrader, we're helping retailers and OEMs drive faster turnover, create richer listings driving engagement, and improve campaign ROI; all with the goal of enabling smarter inventory turnover, meeting the pace of their growth ambitions." [Richer data supports pricing]. Vehicle Hub users will gain access to Autotrader's Vehicle Data, including standard equipment and optional factory-fitted specifications, alongside its vehicle valuations. The integration is intended to reduce the need for dealership staff to check and rekey vehicle details across several systems. More precise specification data could also help dealers price individual cars more accurately and better explain differences between apparently similar stock. Ian Plummer, chief customer officer at Autotrader, said: "In such a fast-moving market, retailers need accurate vehicle data, trusted valuations and the ability to act quickly when stock or pricing changes. Delays, duplication and inconsistent data can cost retailers time, margin and customer confidence. "Our Vehicle Data gives retailers a comprehensive view of each vehicle, from standard specification and optional factory-fit features to vehicle history, helping them create better quality adverts faster and price each vehicle more accurately to its exact specification. "By making that data and our market-leading Valuations available through Vehicle Hub, this collaboration will give retailers easier access to the insight they need within the systems they already use. Combined with real-time synchronisation, it should help them reduce manual admin, improve advert accuracy and respond faster to changing market conditions." Vehicle Hub forms part of Keyloop Fusion, the company's platform for managing customer enquiries, vehicle sales, aftersales and retention. Keyloop said its software is used by more than 70% of the UK's 200 largest dealer groups by turnover. Deputy editor. Aimée Turner is deputy editor at Automotive Management, where she helps steer the daily and long-range editorial agenda for one of the UK's most-read B2B titles serving automotive retail. Award-winning and deadline-hardened, she specialises in the parts of the industry where the stakes are highest and the jargon is thickest: technology, market development and the business model shifts that decide who thrives and who simply survives. With 20+ years in journalism across automotive and aviation, Aimée has built a reputation for turning complex industry change into clear, usable insight. At Automotive Management she focuses on the EV transition, supply and stock-mix dynamics, profitability pressures, and the practical realities of manufacturing and retail transformation, from emerging brands and network strategy to the operational impact of data, digital tools and regulation. Her work is grounded in what retailers and decision-makers actually need: what's changing, why it matters, and what to do next.

Nortal
Apr 23rd, 2026
Nortal and Keyloop's partnership serving the automotive customer experience.

Nortal and Keyloop's partnership serving the automotive customer experience. Nortal's contribution to Keyloop software links automotive OEMs, their dealer networks, and the drivers behind the wheel.

Prommt
Mar 13th, 2026
Prommt joined the final episode of the bonus AM Live series.

Prommt joined the final episode of the bonus AM Live series. 13th Mar 2026 Its CEO Donal McGuinness joined the final episode of the bonus AM Live series. Jacqui Barker opens the conversation on the Drivetime Podcast with a brilliant discussion on how the automotive landscape is evolving, with Donal sharing key insights into the future of payments in the sector, how Prommt plays a central role in the wider payment infrastructure, and its upcoming integration with Keyloop that will further enhance payment efficiency for automotive retailers.

Motor Trader
Jan 26th, 2026
Keyloop to buy Motortech AI in bid to drive dealer operational efficiency

Keyloop to buy Motortech AI in bid to drive dealer operational efficiency. Keyloop has struck a deal to buy the UK based automotive AI firm Motortech.ai. It said the move will accelerate its programme for embedding new AI functionality into Fusion, its Automotive Retail Platform (ARP), helping dealers improve their operational efficiency and derive more value from customer interactions. Motortech.ai has developed an AI customer agent, AIME that replaces traditional website forms and manual replies via other channels with real time conversational tools. AIME can search and compare vehicles for prospective customers, qualify leads, handle questions, administer trade-ins, log vehicle reservations and process finance quotes and agreements. Tom Kilroy, CEO, Keyloop, said: "I'm extremely excited that Motortech.ai will soon become part of Keyloop. "We're already planning how their proven technology will be integrated throughout our tech stack, so that whenever and however a customer interacts with a dealer, both parties will feel the benefits." Gerard Thatcher, CEO and Founder of Motortech.ai, said: "This is an important new development for motor retailers and OEMs, as it unites the conversational power of our AI solutions with Keyloop's unrivalled data insights and market-leading enterprise solutions. "This agreement means we'll be able to accelerate deployment of a full conversational layer for dealerships and OEMs, providing better outcomes for customers and dealers alike." The acquisition is subject to regulatory clearances, which are expected to be received in the first quarter of 2026. Keyloop bills itself as a global leader in automotive technology, supplying software solutions to over 70% of the UK's top 200 dealer groups.

AM Online
Jan 26th, 2026
Keyloop to acquire UK's Motortech.ai to add 24/7 AI customer agent to Fusion platform

Keyloop has agreed to acquire UK-based Motortech.ai, a developer of artificial intelligence solutions for automotive retailers and original equipment manufacturers, for an undisclosed sum. The deal will integrate AI functionality into Keyloop's Fusion automotive retail platform to help dealers improve efficiency and customer interactions. Motortech.ai has developed AIME, an AI customer agent that provides 24/7 conversational tools for vehicle searches, lead qualification, trade-ins, reservations and finance quotations. The technology will be integrated across Keyloop's platform, including Vehicle Hub, Acquisition Hub and Sales Hub modules. Further AI enhancements are planned for early 2026, including deploying AIME as a contact centre solution managing leads from social media, WhatsApp, SMS and email. The acquisition awaits regulatory clearance, expected before the end of Q1.