I

ING

Digital banking and sustainable lending

Personal Banker

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeAntwerp, BelgiumHybrid

About the Job

Requirements

  • Relevant work experience in a comparable role and financial environment, preferably with investments.
  • A customer-focused approach and motivation to meet objectives and deadlines.
  • A proactive, entrepreneurial, driven approach and satisfaction in closing investment deals.
  • Follow rules carefully and comply with MiFID legislation and compliance and risk-management regulations.

Responsibilities

  • Develop and advise a portfolio of Personal Banking customers and guide them toward their financial goals.
  • Offer customers solutions for wealth management, family financial protection, project financing, and retirement planning.
  • Proactively address customer needs through mobile banking, video banking, and face-to-face channels.
  • Work closely with branch colleagues and other product lines to identify opportunities and contribute to the branch's financial growth.
  • Acquire new customers and grow the customer portfolio.
  • Recommend ING investment solutions according to customers' needs.
  • Build trusted relationships while acquiring customer assets.
  • Contact and advise customers regularly.
  • Guide customers through digital distribution channels.
  • Collect relevant information to conduct accurate analyses, provide appropriate solutions, and identify new opportunities.
  • Act as the reference person for all Personal Banking clients in the portfolio.
  • Participate in client public-relations activities and zonal and regional events, and build a local network.
  • Use ING tools before, during, and after each interaction with customers and prospects in accordance with ING guidelines.

Desired Qualifications

  • Preference for investment-related experience.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

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