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IVC Evidensia

Operates veterinary clinics and referral hospitals

Veterinary Receptionist

Veterinary ProfessionalsPosted on Nov 12
Full-timeGlasgow, UKNo salary listed

About the Job

Requirements

  • Experience in a customer-facing role, with a strong focus on service and attention to detail.
  • Ability to manage multiple tasks effectively in a busy environment.
  • Excellent communication skills and a professional, welcoming manner.
  • Collaborative approach and willingness to support colleagues.
  • Proactive attitude and openness to feedback and learning.

Responsibilities

  • Greet all clients in a friendly and professional way.
  • Answer telephone calls from clients in a welcoming and calm manner.
  • Provide excellent customer service, informing and educating clients sympathetically.
  • Convert inquiries into appointments to maintain pet healthcare.
  • Handle and update client data and records.
  • Record relevant information in the practice system to support the clinical team.
  • Ensure the accuracy of invoices and collect payments on the day of treatment.
  • Make pre-operative reminder calls and reschedule missed appointments.
  • Support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working with clinical and non-clinical colleagues to ensure a positive client and patient journey.

About the Company

IVC Evidensia

Operates veterinary clinics and referral hospitals

IVC Evidensia runs a large network of veterinary clinics, hospitals, and after-hours centers across Europe and North America, providing care to pets. It makes money from services at its 2,500+ locations and from its online Pet Drugs Online pharmacy. The company grows by acquiring existing practices and integrating them into a centralized network while letting clinics keep clinical freedom and access centralized support like procurement, administration, and staff development. Its goal is to expand its geographic reach, consolidate the fragmented veterinary market, maintain high clinical standards, and support its teams through programs such as Positive Pawprint and employee recognition.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$463.9M
Headquarters
Bristol, United Kingdom
Founded
2011

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