Information Management Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Information Management Analyst Senior is responsible for managing, analyzing, and governing data to ensure information is accurate, trusted, secure, and managed in accordance with internal policies, standards, and applicable regulatory requirements. The position will support multiple information management capabilities, including metadata management, data quality, data lineage, retention and lifecycle management, and data security. Key responsibilities include documenting data sources, supporting Authoritative Data Source certification, maintaining metadata and lineage within the Enterprise Data Repository, monitoring data quality metrics and service level agreements, coordinating remediation efforts, and ensuring significant data changes are appropriately reviewed and re-certified. The role may also partner closely with Information Asset Stewards and other business and technical stakeholders or assume Information Steward responsibilities when needed.

The ideal candidate brings strong experience translating data management, risk, compliance, and regulatory requirements into practical strategies, standards, controls, and measurable outcomes. This individual should have demonstrated success leading complex, cross-functional data initiatives, establishing accountability, managing dependencies, resolving issues, and influencing stakeholders across business, technology, risk, governance, and data teams. Strong knowledge of metadata management, data quality, lineage, lifecycle and retention, data controls, and data risk management is preferred, along with hands-on experience using platforms such as Alation and Bigeye to operationalize governance requirements, monitor data quality, and support sustainable risk reduction.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX

Relocation assistance is not available for this position.

What you'll do:

• Identify and implement opportunities for process improvements across all IMA responsibilities and processes within their data spoke.
• Lead discussions with cross-functional teams related to program implementation, adherence and strategic enhancements.
• Align best practices and tools based on business needs and to improve the efficiency and effectiveness of Information Management Program.
• Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately.
• Champion and support delivery of information in accordance with Information Governance standards and data management practices.
• Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies.
• Review and validate metadata repository and metadata association. Improve metadata to add additional value to the organization.
• Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
• Review, validate, and assess data quality rules, thresholds, and standard metrics of quality for data elements and drive enhancements that support critical business processes.
• Development of process enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
• Identify and maintain data quality corrective action plans.
• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks.
• Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
• Help drive the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
• Manage quality and maintenance of master data as it is created.
• Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.
• Support compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Lead Privacy initiatives through classification and analysis of sensitive data.
• Identify and influence opportunities for process improvements across all IMA and/or Stewardship responsibilities and processes across data spokes.
• Assist the Steward or if the Steward, design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a business or science field; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

• 6 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 4 years of experience in data and analytics, technical, or business relevant function.
• Proven experience applying data management practices and tools to address data management risks and concerns during data lifecycle.
• Intermediate SQL knowledge including SQL-based languages.
• Proven ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels.
• Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.
• Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals.
• Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.

What sets you apart:

• Demonstrated ability to define and operationalize data management strategies, standards, controls, and metrics, with a focus on measurable risk reduction, regulatory alignment, and sustainable adoption.
• Experience operating in complex data management, risk, compliance, and regulatory environments, with the ability to translate strategic objectives and requirements into practical, measurable execution.
• Demonstrated ability to build strong cross-functional partnerships and influence outcomes across business, technology, risk, governance, and data stakeholder groups.
• Strong knowledge of data management practices and capabilities, including metadata management, data quality, data lineage, data lifecycle and retention, data controls, and data risk management.
• Proficiency with data management and data quality platforms, such as Alation and Bigeye, with experience leveraging these tools to operationalize metadata, data quality monitoring, governance requirements, and risk management.
• Experience leading complex, cross-functional data initiatives, including establishing clear accountability, managing dependencies, resolving issues, and driving execution across multiple organizations.

Compensation range: The salary range for this position is: $127,310 - $243,340. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.