Field Service Engineer - Service Support

Job Description

Your responsibilities:

• Field Service & Hardware Support
  • Perform disassembly and assembly of the housing, tool installation, preventive maintenance, and corrective maintenance activities. Support key hardware replacement and troubleshooting on production tools among all Taiwan customer site.
  • Participate in key hardware replacement or troubleshooting training in Headquarter
• Project-Based Execution
  • Participate in project-based activities such as tool upgrades, system modifications, and biannual performance maintenance.
  • Coordinate with project managers and stakeholders to ensure timely and quality execution.
• Application & Process Support
  • Assist in basic tool setup, calibration, and requalification activities
  • Support execution of application-related tasks and troubleshooting with application-related issues.
• Continuous Improvement & SOP
  • Follow existing SOPs and actively contribute to improvements.
  • Identify recurring issues and propose practical solutions.

Qualifications

We are looking for a passionate and talented professional to join our team. You’re a great fit if you have:

• Bachelor’s or Master’s degree in mechanical, electrical, physics, or a related technical or engineering field.
• 3–5+ years of experience in semiconductor equipment, field service, or related technical roles.
• Proven experience in the semiconductor industry, particularly in tool installation, maintenance, and upgrades.
• Basic understanding of project management principles and tools, including Gantt charts, Jira ticketing system.
• Strong communication skills and the ability to work collaboratively with cross-functional teams.
• Strong English communication skills, including technical presentation and escalation handling
• May involve shift-based work arrangements and occasional travel within Taiwan, depending on business needs

Additional Information

What you can look forward to:

• Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
• Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
• Health & well-being: Annual health check-up & company-paid group insurance - support for your health
• Travel: Possibility to travel to Austria for technical training - multicultural insights broadening your career prospects
• Salary Package: Competitive salary package incl. vacation allowance & fully paid sick leave - we care about each other
• Bonus program: All employees benefit from our success - together we achieve more
• Catering: Monthly snack-sharing day

No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.

We are committed to equal opportunities and want all applications to be assessed with an open mind. You are welcome to remove your personal information such as age, origin etc. from your CV. We don't need a photo either. This way we can concentrate on the essentials: your qualifications and experience!