Legal Analyst
Hire Horatio CX
Legal Analyst
Hire Horatio CX
Tech-enabled BPO for omnichannel CX
Position Summary:
The corporate Law Legal Analyst supports Horatio’s Legal Department with a specialized focus on the preparation and review of legal documents, conducting legal research, and managing matters related to corporate and labor law. This role is crucial for developing legal strategies, ensuring compliance, and handling contracts, litigation, and human resources legal matters. This is a full-time position.
Responsibilities:
● Provide legal advice and assistance on human resources legal issues.
● Assist in drafting, reviewing, and editing legal documents, including contracts, NDAs,
and various legal documentation.
● Assist in gathering documentation, evidence, and data relevant to ongoing legal
cases or internal investigations.
● Assists the team in the legal and administrative fields.
● Carries out procedures and investigations before public and private sector institutions,
courts, and monitors the procedures until the transactions are effectively finalized.
● Help organize case files and prepare exhibits or summaries.
● Respond to internal or external legal inquiries professionally and accurately.
● Track deadlines and ensure all legal activities stay on timeline.
● Other functions in the Department that are required
Required Skills/Abilities:
● Proficient in English (spoken and written)
● Excellent organization, time management, problem-solving skills, and demonstrated
sense of urgency
● Attention to detail, commitment to quality, and passion for results
● Strong interpersonal and communication skills
● Ability to work independently and collaboratively
● Commitment to maintaining a high level of confidentiality and maintaining the highest standards of professional ethics.
● Own vehicle (preferable)
● Teamwork, proactive, and interested in developing and learning
Education and Experience:
Life At Horatio:
Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:
Tech-enabled BPO for omnichannel CX
Hire Horatio CX provides business process outsourcing focused on customer experience and operational support, using dedicated, handpicked teams that act as an extension of a client's brand. It delivers omnichannel support (chat, email, voice, social), back-office tasks, trust and safety services, and fraud/compliance monitoring, powered by a hybrid mix of AI and human agents plus CX consulting and QA. The company differentiates itself with its nearshore Latin America footprint (Dominican Republic and Colombia), a focus on scalable, branded service, and a commitment to a better work environment for staff (bilingual daycare, wellness facilities). Its goal is to help fast-growing companies improve customer experiences, streamline operations, and increase customer retention by aligning technology with human support.
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