Lab Manager 3

Responsibilities

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
• Support the implementation of new technologies and equipment in the lab environment.
• Assesses network topology and device configurations, identifying critical security concerns and providing security best practice recommendations
• Advises and provides insight on the development of lab standard operating procedures (SOPs) and policies
• Provide support for Virtual Private Networks (VPNs) or Virtual Desktop Infrastructures (e.g., Citrix) to users.
• Provide support for macOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Monitor and respond to users on IT helpdesk channels and phone lines
• Assist in the management of user accounts and resetting credentials
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.

Minimum Qualifications

• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 7+ years of lab management or systems administration experience.
• 5+ years of directly relevant experience in system administration
• Experience with multiple operating systems, including Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN) 
• Experience with virtual desktops (Citrix, VMWare)
• Must be able to work collaboratively across physical locations

Preferred Qualifications

• Experience working with SIEMs to include ELK and Splunk
• Virtualization, automation, and optimization
• Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
• Experience with writing technical procedures and standard operating procedures
• Desired Certifications: CEH, Sec+, Network+, CCNA