Order Operations Intern

As an Order Operations Intern, you will have the opportunity to learn how customer orders move through the order management and fulfillment process.

Your responsibilities may include:

• Support order entry and order management activities, including reviewing orders for accuracy and completeness.
• Assist with internal and external customer inquiries regarding quotes, sales orders, recurring billing, and pricing models.
• Maintain and update customer, order, and billing data in CRM and ERP systems.
• Help track order processing and fulfillment milestones to support timely revenue recognition of goods sold.
• Assist in coordinating shipment and delivery of goods sold with Sales, Professional Services, and Procurement teams.
• Help identify, monitor, and resolve account, contract, and billing issues under team guidance.
• Perform routine audits of internal databases to help maintain data consistency and accuracy.
• Learn ERP and companion product functionality, and follow established order management and fulfillment policies and procedures.
  

What We’re Looking For:

• Current university student in International Business, Business Administration, Business Management Engineering, International Trade, Finance, Supply Chain Management, Business Analytics, or another business-related or commercial field.
• No prior professional experience required.
• Experience using Microsoft Excel through academic projects, coursework, internships, or part-time employment.
• Intermediate to advanced English proficiency, both written and verbal.
• Intermediate to advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to quickly learn and use business applications, including CRM, CPQ, ERP, and financial systems.
• Exposure to customer service, operations, business processes, data analysis, or administrative support is preferred.
  

What the Intern Will Gain:

• Hands-on experience with Quote-to-Cash and Order Operations processes.
• Exposure to quotes, sales orders, recurring billing, pricing models, and fulfillment activities.
• Practical experience using CRM, ERP, CPQ, and financial systems.
• Experience collaborating with Sales, Professional Services, Procurement, and other internal teams.
• Development of customer service, analytical, problem-solving, and organizational skills.

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter:

Roberta Hernandez Montoro