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TaskUs

BPO providing end-to-end customer experience management

Head of Go-to-Market - AI Safety Services

Account Executive +1Confirmed live in the last 24 hours
Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

  • At least 10 years of experience in technology services sales, business development, or go-to-market leadership, including at least 3 years directly managing small cross-functional teams of 5–10 people.
  • A consistent history of exceeding annual revenue goals through new-logo wins and account expansions.
  • Proven success selling artificial intelligence and machine learning, data, or machine-learning-operations-related services to enterprise and hyperscale customers.
  • A deep network among artificial intelligence platform owners, large language model research labs, or digital-native enterprises.
  • Experience collaborating with marketing to build pipeline through content, events, and demand-generation programs.
  • Ability to design and execute strategic go-to-market approaches for services and software-as-a-service hybrids.
  • Ability to coach, manage performance, and support career development for a compact, high-impact team.
  • Ability to navigate long sales cycles, multi-stakeholder buying committees, and bespoke statements of work.
  • Ability to drive brand positioning, demand generation, and thought-leadership initiatives.
  • Mastery of customer relationship management systems such as Salesforce, forecasting, and metric-based coaching.

Responsibilities

  • Build and mentor a five-person go-to-market squad, setting clear goals, providing coaching, and fostering a high-performance culture.
  • Win new enterprise customers and expand existing relationships to drive annual bookings growth.
  • Craft positioning and campaigns that establish AI safety as synonymous with TaskUs quality, velocity, and thought leadership.
  • Align Product, Engineering, and Delivery teams around customer needs and commercial realities.
  • Own and execute the go-to-market strategy, including segmentation, value proposition, pricing, quotas, and integrated campaigns.
  • Directly lead a five-person go-to-market team across enterprise sales, account management, solutions consulting, and marketing; hire and expand headcount as revenue scales.
  • Source, qualify, and close complex AI safety service deals with frontier model labs, hyperscalers, and AI-enabled enterprises across finance, healthcare, consumer internet, and other sectors.
  • Identify unmet needs in strategic accounts, open new buying centers, and convert early-stage pilots into multimillion-dollar programs.
  • Build and manage a data-driven pipeline, forecast accurately, and meet quarterly and annual bookings, revenue, and margin targets.
  • Develop thought-leadership content, speak at industry events, and cultivate analyst relations to position TaskUs as a category leader.
  • Establish relationships with C-suite stakeholders, including chief information officers, chief technology officers, chief risk officers, chief privacy officers, and heads of machine-learning or AI safety.

Desired Qualifications

  • Familiarity with AI safety frameworks and emerging regulations, including ISO 42001 and the EU AI Act.
  • Public-sector procurement experience.
  • Prior leadership in a venture-backed, high-growth company.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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